Assistant Community Manager

About the role

Founded in 1923, The Yarco Companies is a full-service, multi-family real estate firm specializing in highly specialized Property Management Services, with a primary focus on Affordable Housing.

Position Purpose

This safety-sensitive position assists the Community Manager in ensuring the operational and financial success of the residential property while exceeding resident service standards. The role focuses on leasing, marketing, and resident retention programs, as well as staff management and development to promote personal and professional growth and high employee job satisfaction. Office hours are pre-designated at each community location, and this position must adhere to them to ensure effective operations.

Key Contributions

• Financial: Support the Community Manager in meeting or exceeding budget goals by achieving occupancy and rental rate targets, controlling expenses through inventory management, accurate and timely payroll reporting, prompt revenue collection, and initiating Unlawful Detainer procedures when necessary. Conduct apartment unit inspections during check-in and checkout to protect owners' assets. Assist in the accurate preparation and processing of leasing forms, maintenance orders, rent collection, bookkeeping, and company reporting.
• Management, Recruiting & Staff Development: Assist the Community Manager with interviewing potential on-site employees. Support overall community operations by fostering positive resident relations, addressing resident complaints, and managing rent collections. In the absence and under the direction of the Community Manager, supervise, motivate, and direct staff to promote teamwork and achieve common goals.
• Property Appearance/Upkeep: Maintain the property in a neat, clean, and well-maintained condition. Conduct daily exterior and interior inspections to ensure curb appeal, adherence to maintenance standards, cleanliness, and security procedures.
• Customer Service: Uphold company standards for resident satisfaction. Ensure a responsible person is available for building emergencies at all times. Accurately prepare and process leasing forms, maintenance orders, rent collection, and company reporting.

Essential Mental Alertness Requirements

• Work in a constant state of alertness and in a safe manner.
• Ability to perform tasks involving high levels of cognitive function and judgment.
• Not mentally or physically impaired in any way that could adversely affect the ability to safely and competently perform the duties of the position.
• Ability to respond promptly and appropriately to operating conditions.
• Ability to work in an unfatigued state.
• Ability to accurately gauge lengths of time and distance.
• Ability to quickly store and recall instructions in short-term memory.
• Ability to concentrate.
• Ability to cope with sudden changes in surroundings and/or emergency situations and/or alarms.
• Demonstrated caring, committed, and concerned attitude about safety.

Position Requirements

• Education: High school diploma or GED required.
• Experience: One or more years of residential management or customer service experience, or a combination of education and experience.
• Physical & Cognitive: Ability to lift, push, and pull up to 40 pounds.
• Driving (if applicable): If the job includes or may include driving for company business, the driver must have:
  • A valid driver’s license and an acceptable motor vehicle record with the company’s insurance carrier.
  • Reliable means of transportation.
  • Ability to be insurable at standard rates for driving.
  • Proof of personal auto liability insurance when using vehicles for company business.

Candidates must successfully complete a background investigation and a drug screen to be hired.