Assistant Community Manager

Essential Responsibilities

• Provide prompt, courteous, and professional service to residents, guests, and associates in alignment with Belfair’s core values.
• Promote and enforce property owners’ compliance with governing documents; issue notices of violation as needed.
• Prepare agendas, manage calendars, and compile documentation for association and committee meetings.
• Code invoices and track projects using the AP software system.
• Represent the Community Manager in their absence at meetings and community events.
• Investigate and resolve resident complaints and community disturbances in accordance with established policies.
• Support the Security Department in managing tickets, documentation, and follow-up for violations.
• Respond to resident inquiries via phone and email within 24 hours.
• Conduct regular property inspections to identify maintenance or compliance issues.
• Track and report monthly data on compliance and operations.
• Maintain up-to-date knowledge of state regulations, industry best practices, and internal policies.
• Perform additional related duties as assigned.

Experience & Technical Skills

• Strong IT proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to quickly learn and support community management and security software systems.
• Prior experience in community or property management preferred.

Physical Requirements

• Regularly required to stand, talk, and listen.
• Frequently walks, uses hands, and reaches with arms.
• Occasionally stoops, kneels, crouches, or climbs.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Vision requirements include close, distance, peripheral, and depth perception.

About Troon

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retailment Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Learn more at www.troon.com.