Assistant Community Manager

Key Responsibilities

• Support leasing performance by assisting with follow-up, application processing, and renewal coordination
• Maintain accurate resident financial records, including posting payments, adjustments, and account activity
• Manage rent collections and delinquency management in accordance with company policies and legal requirements
• Coordinate move-ins, move-outs, and associated inspections to ensure accuracy and compliance
• Prepare and process daily deposits while ensuring compliance with company accounting procedures
• Assist with financial reporting, documentation, and coordination with internal teams
• Organize and coordinate resident engagement activities to support retention and satisfaction
• Monitor service requests and ensure timely follow-up with maintenance teams
• Maintain community standards for cleanliness, organization, and presentation
• Provide operational support to leasing team members and assist during high traffic periods as needed

Key Requirements

• Minimum of 2 years of relevant experience
• At least 1 year of experience in an on-site leasing role preferred
• Experience in property management, business operations, or Class A / luxury communities preferred
• Flexibility to work evenings, weekends, and assist with after-hours emergencies as needed
• A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation
• Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus (for Colorado Applicants)

Skills & Attributes

• Strong organizational and financial aptitude
• Excellent communication skills with the ability to professionally engage residents and team members
• Proficiency with property management software and Microsoft Office Suite
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Customer-focused mindset with a commitment to service and operational excellence

Our Ideal Candidate

The ideal candidate will have a high school diploma or GED, with some college preferred. They must have at least 2 years of relevant experience, with at least 1 year of experience in an on-site leasing role preferred. Experience in property management, business operations, or Class A / luxury communities is also preferred. Flexibility to work evenings, weekends, and assist with after-hours emergencies is required. A valid driver’s license and reliable vehicle are necessary for routine outreach marketing and shopping comps. The candidate must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation. Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus for Colorado applicants.

Why This Role Matters

The Assistant Community Manager plays a critical role in supporting the financial and operational success of a community. By ensuring accurate processes, supporting leasing performance, and contributing to a positive resident experience, this role helps drive overall community performance and long-term value.

Why Thompson Thrift

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places and developing the people who make them possible. At Thompson Thrift, you'll find a values-driven culture, career growth opportunities, work-life support, real impact, and hands-on involvement in industry-leading multifamily projects.