Assistant Community Manager

About the Role

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. Joining us means more than just a job; it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

Responsibilities

• Assist the Community Manager in the day-to-day operations of the community, ensuring professionalism by all team members.
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals, as well as the Team Member Handbook.
• Maintain a professional, clean, and well-staffed office, ensuring confidentiality and security of resident and office files.
• Meet with the Maintenance Supervisor and team to address service requests, community maintenance, and cleanliness.
• Supervise the leasing team in the absence of the Community Manager.
• Comply with all training requirements and maintain excellent resident relations.
• Promptly address resident comments and complaints, ensuring all team members meet MORGAN’s standards of professionalism and non-fraternization.
• Inspect make-ready apartments prior to move-in and maintain the resident renewal program.
• Monitor the timely completion of service requests and inspect market-ready apartments for quick turn times.
• Manage bookkeeping, rental collection, and compliance with community policies and lease agreements.
• Assist in preparing monthly financials, collecting rent, and responding to lease violations.
• Monitor compliance with Fair Housing and ADA laws.
• Assist the Community Manager in creating and monitoring marketing strategies, including understanding the sub-market and competing properties.
• Supervise leasing team tours, closing techniques, and follow-up on leads, ensuring adherence to fair housing standards.
• Perform essential job functions of the Leasing Consultant role as needed.
• Work overtime to meet MORGAN’s customer service standards.

Non-Essential Job Functions

• Perform other tasks as assigned by the supervisor, not listed as essential job functions.

Physical Requirements

• Be on feet 33% to 100% of the time.
• Bend, stoop, squat, kneel, climb stairs, push or pull, reach above shoulders, grasp/grip, and lift/carry supplies and equipment.
• Lift/carry items: over 50 lbs (rare), 10-25 lbs (occasional), and less than 10 lbs (frequent).
• Wear Personal Protective Gear (e.g., back brace, N-95 mask, rubber gloves, eye protection) when necessary.

Vision Requirements

• Constant need to read reports, view computer screens, and see small details.
• Frequent need to see clearly beyond arm’s reach.

Hearing, Speaking, and Written Requirements

• Constant need to communicate verbally and in writing with residents, staff, vendors, and corporate.
• Ability to read, write, and understand English.

Driving Requirements

• Frequent need to use personal transportation for business purposes (e.g., delivering reports, making deposits, inspecting communities).
• Occasional need to respond to after-hour emergencies.
• Must have a valid driver’s license, insurance, and car registration.

Working Environment

• Constantly indoors (100%), frequently outdoors (33%-50%) in all weather conditions.
• Occasional exposure to paint fumes, solvents, adhesives, etc.
• Ability to organize, prioritize, and complete multiple tasks in a dynamic environment with frequent interruptions.
• Ability to make sound business decisions and communicate effectively with various stakeholders.
• Proficiency in using computer systems, property management software, and other technology platforms.

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including Vacation, Sick, Floating Holiday, Bereavement Leave, and Holiday Schedule
• Referral Bonus Program
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program

Qualifications

Before applying, please complete our brief Culture Index survey to help us understand how you work best and ensure alignment with the role and our culture.

Core Values

• Self-Starters: In it to win it, take initiative, be accountable.
• One Morgan: Team players, inclusive, no drama.
• We Get it Done: Reliable, effective.
• Raise the Bar: Seek excellence, learn from mistakes, strive to improve, hold ourselves to high standards.
• Keep on Truckin’: Embrace challenges, be optimistic, resilient, choose positivity, level-headed.
• Reputation is Earned Daily: Do the right thing, honest, high integrity, make good decisions, our future depends on it.