Assistant Community Manager

About the Role

Joining The Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

Responsibilities

• Assist the Community Manager in managing day-to-day operations to ensure professionalism by all team members.
• Adhere to Morgan’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals, along with the Team Member Handbook.
• Maintain a professional, clean, and well-staffed office environment.
• Manage office and resident files (paper and online) confidentially and securely using Morgan standards.
• Meet with the Maintenance Supervisor and team regarding service requests, community maintenance, and cleanliness.
• Ensure all monies received are properly deposited and entered into the system per Morgan standards.
• Supervise the leasing team in the absence of the Community Manager.
• Comply with all training requirements for the position.
• Maintain excellent resident relations, addressing comments/complaints promptly and ensuring team professionalism.
• Prepare move-in paperwork, keys, and remotes for new residents and inspect make-ready apartments.
• Manage the resident renewal program and foster a sense of community.
• Monitor timely completion of service requests and inspect market-ready apartments for quick turn times.
• Track utility bills (electric, water, gas) and notify the Community Manager of discrepancies.
• Handle bookkeeping, rental collection, and submission of payables to accounting.
• Assist in preparing monthly financials and collect rent per lease contracts.
• Ensure compliance with community policies, lease agreements, and Fair Housing/ADA laws.
• Assess move-out conditions, charge for damages/fees, and send to collections as needed.
• Assist the Community Manager with marketing efforts, including understanding the sub-market and competing properties.
• Supervise leasing team tours, closing techniques, and lead follow-up while ensuring fair housing adherence.
• Perform essential job functions of a Leasing Consultant as needed.
• Work overtime to meet Morgan’s customer service standards.

Non-Essential Job Functions

• Perform other tasks as assigned by the supervisor, not listed as essential job functions.

Physical Requirements

• Be on feet 33% to 100% of the time.
• Bend, stoop, squat, kneel, climb stairs, push/pull, reach above shoulders, grasp/grip, and lift/carry supplies and equipment.
• Lift/carry weights: over 50 lbs (rare), 10-25 lbs (occasional), and under 10 lbs (frequent).
• Wear Personal Protective Gear (e.g., back brace, N-95 mask, rubber gloves, eye protection) as needed.

Vision Requirements

• Constant need to read reports, view computer screens, and see small details.
• Frequent need to see clearly beyond arm’s reach.

Hearing, Speaking, and Written Requirements

• Constant need to communicate verbally and in writing with residents, staff, vendors, and corporate.
• Ability to read, write, and understand English.

Driving Requirements

• Frequent need to use personal transportation for deliveries, deposits, and community inspections.
• Occasional need to respond to after-hour emergencies.
• Must have a valid driver’s license, insurance, and car registration for business purposes.

Working Environment

• Constant indoor work (100%) with frequent outdoor exposure (33%-50%) in all weather conditions.
• Occasional exposure to paint fumes, solvents, and adhesives (1%-33%).
• Ability to organize, prioritize, and complete multiple tasks in a dynamic environment with frequent interruptions.
• Ability to make sound decisions, exercise independent judgment, and communicate effectively with stakeholders.
• Proficiency in using computer systems, property management software, email, and other technology platforms.

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including Vacation, Sick, Floating Holiday, Bereavement Leave, and Holiday Schedule
• Referral Bonus Program
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program

Complete the Culture Index Survey to help us understand how you work best and ensure alignment with the role and our culture.