Assistant Community Manager

About the role

The Morgan Group seeks a dedicated individual to join our multifamily community management team. This position offers a comprehensive range of benefits designed to support your well-being and success.

Responsibilities

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance, and cleanliness.
• Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
• Supervise the leasing team in absence of the Community Manager.
• Comply with all training requirements set forth for this position.
• Maintain and encourage excellent resident relations by all members of the team.
• Assist the Community Manager with the service team.
• Monitor the timely completion of all service requests.
• Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.
• Manage the bookkeeping and rental collection.
• Submit payables to accounting per MORGAN standard.
• Aid in the preparation of monthly financials.
• Collect rent in a timely basis per the lease contract.
• Ensure compliance with Community Policies and lease agreements.
• Respond to violations and communicate with the residents and take the proper legal action when necessary.
• Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement.
• Charge for damages and fees when necessary and send to collection in a timely basis.
• Monitor the community for compliance to all Fair Housing and ADA laws.
• Absorb and create marketing for the community.
• Know and understand the sub-market where the community is located.
• Supervise the leasing team's tours and closing techniques.
• Maintain the resident renewal program set by the Community Manager.
• Create a sense of community with the residents and the community.
• Work overtime as necessary to meet the MORGAN standards of customer service.

Requirements

• Will need to be on feet (33% to 100%).
• Will need to perform the following physical activities (50% to 100%).
• Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
• Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
• Ability to read, write and understand English.
• Frequent need to see small detail.
• Frequent need (33%-50%) to see things clearly beyond arm’s reach.
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to shift attention between duties and adapt to changing business needs with minimal notice.
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications.
• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities.

Qualifications

Commensurate with experience.

Skills

• Self-Starters
• Team Players
• Reliable
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Professional
• Respectful
• Inclusive
• Non-Drama
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude
• High Standards
• Challenges Embracers
• Responsible
• Effective
• Excellence Seekers
• Resilient
• Positive Attitude