Assistant Community Manager

About the role

We are seeking a sensational full-time Assistant Community Manager to join our team! Under the general supervision of the Community Manager, the Assistant Manager's primary responsibility is to support the Community Manager in all phases of the operation including, but not limited to, general property administration, leasing, maintenance, and property operations. These objectives include maximizing occupancy levels and property values.

Benefits

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Assist in the preparation of monthly variance reports and provide other financial reporting information as required by the Community Manager.
• Assist in the development, communication, and monitoring of property budgets to support financial expectations and keep the property within budget.
• Assist the Property Manager in developing annual operating budgets for assigned properties and functional areas.
• Perform other special projects and duties as required by the supervisor.
• Prepare contract documents as directed, verifying all documents are in order with necessary signatures.
• Prepare resident welcome packages and letters.
• Prepare all appropriate forms for accounting adjustments.
• Prepare move‑out reconciliation forms for Community Manager approval to remove vacating residents from the computer system.
• Maintain securities access system, if applicable, and issue security/access cards.
• Update and maintain resident contact and emergency information.
• Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer resident questions about community, repairs, rent, rules, etc., and follow up promptly when unable to respond immediately.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on an ongoing basis.
• Assist in planning resident functions; attend and host functions as directed by the Community Manager.
• Enforce community policies.
• Prepare resident rent increase letters monthly.
• Prepare weekly Accounts Receivable reports, updating potential collections of past‑due balances and keeping the Community Manager informed of problem accounts.
• Review Accounts Receivable reports weekly with the Community Manager.
• Initiate and post late‑fee charges as appropriate.
• Manage and investigate all discrepancies in lease payments.
• Analyze and reconcile monthly rental income, rent increases, and move‑in/move‑out information.
• Conduct market surveys monthly and provide trend reports; monitor competition and neighborhood market conditions.
• Welcome and show property to prospective new residents; handle incoming calls, emails, and texts from prospects and complete appropriate paperwork.
• Maintain awareness of market/industry conditions and trends via trade publications and professional organizations.
• Perform any additional duties assigned by the Community Manager.

Requirements

• High School Diploma or equivalent (college degree or coursework desirable).
• Prior property management experience (preferred).
• Certified Apartment Manager (CAM) preferred but not required.
• Strong customer service and sales skills.
• Ability to work in a fast‑paced, customer‑service‑oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Understanding of computer systems, web applications, and software.
• Works as part of a team; high degree of flexibility with the ability to work independently.
• Excellent organizational, presentation, interpersonal, written, and oral communication skills.
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders.