Assistant Community Manager

About the Role

Assists the Community Manager in the day‑to‑day operation of the community and in managing all aspects of the property, including administration, leasing, accounting, bookkeeping, service, and resident relations.

Responsibilities

• Pre‑qualify, show, and lease apartments.
• Act as Community Bookkeeper: post rental payments, code and pay invoices, prepare monthly billing for each apartment, account for disbursement of petty cash, adjust delinquent accounts, settle delinquent accounts, prepare late notices, and file evictions.
• Develop marketing strategies for leasing apartments and establish goals for Leasing Associates.
• Provide superior resident services, solve day‑to‑day problems, and maintain good relations with residents.
• Ensure timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report, and Monthly Report of Financial Activities.
• Enter new lease data information, including lease terms, rent amount, demographic information, etc.
• Monitor Lease Expiration Report.
• Shop competition and prepare monthly Market Survey.
• Inspect vacant apartments for damages and cleanliness as described in Move‑In/Move‑Out Procedures.
• Develop ideas for improving operations and profitability.
• Approve legal procedures concerning delinquent accounts.
• Monthly billing of rental accounts.
• Make routine purchases authorized in the Operation Budget.
• Prepare weekly and monthly activity reports.
• Develop or review and submit to the Community Manager for review and approval:
  • Payment of invoices and refunds of security deposits.
  • Bad debt write‑offs.
  • Short‑ and long‑term marketing strategies.
  • Community improvements.
  • Resident requests that are contrary to Company policy.

Supervisory Responsibilities

• Carry out supervisory duties in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline employees.
• Address complaints and resolve problems.

Requirements

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, **or** one to three years related experience in payables/receivables; or an equivalent combination of education and experience.
• Leasing experience, management training, and sales experience are desirable.
• A Real Estate license may be required in some states.

Qualifications & Skills

• Excellent people skills and strong team‑player attitude.
• Good communication skills with the ability to manage time and set priorities.
• Knowledge of bookkeeping, business math, accounting, management, and marketing.
• Computer literate; able to use office equipment, including typewriter and calculator.