Assistant Community Manager

About the Role

As an Assistant Community Manager at our Mera Lawrenceville community, you will support the management and daily operations at one of our 55+ Active Adult communities. Reporting to the Community Manager, this is an exciting opportunity to help us achieve our mission of building community.

Responsibilities

• Support the Community Manager with all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams
• Develop strong personal relationships with our community members
• Maintain high expectations for the upkeep of the community and swiftly address concerns
• Support the achievement of established budgeted financial and operational goals including revenue, occupancy, and expense management
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data
• Achieve high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program centered around the following pillars: Strengthen your Body, Sharpen your Mind, Share your Gifts, including sales event set-up, tear-down, and encouraging participation
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members
• Provide hospitable and high-quality service to ensure a memorable experience for all
• Assist with community social media accounts to promote the Sparrow lifestyle
• Conduct community tours and help share the Sparrow lifestyle with prospective community members with a focus on building strong personal relationships and deeply understanding their needs
• Document and respond to all leads in a timely manner including personal follow-ups to nurture relationships and interest
• Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth community member experience
• Execute and perform activities in support of the community's lease renewal program by preparing lease renewal letters and packages in a personalized and timely manner

Requirements

• A high school diploma and a valid driver’s license
• Minimum of 3+ years professional management experience preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
• Experience maintaining financial records and budget management
• Experience using YARDI or other property management software
• Proficient in Microsoft Word, Excel, and Outlook
• Effective communication skills and skilled at navigating conflict
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Servant leader mindset and passionate about making a difference in others’ lives
• Devoted sense of accountability and solution-oriented
• General knowledge of OSHA, ADA, and Fair Housing regulations
• Reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
• Able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Benefits

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities and is now also embarking on the development of “build-to-rent” communities with an exclusive, programmatic equity partner. Sparrow plans to begin developing conventional multifamily apartments in the near future. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US.