Assistant Community Manager

About the role

Our Mission Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging. As an Assistant Community Manager at our Amberlin at the Station community, you will support the management and daily operations at one of our 55+ Active Adult communities.

Responsibilities

Daily Operations: Support the Community Manager with all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams. Develop strong personal relationships with our community members. Maintain high expectations for the upkeep of the community and swiftly address concerns.

• Support the achievement of established budgeted financial and operational goals including revenue, occupancy, and expense management
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data
• Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts)
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members
• Provide hospitable and high-quality service to ensure a memorable experience for all

Sales and Retention: Assist with community social media accounts to promote the Sparrow lifestyle. Conduct community tours and help share the Sparrow lifestyle with prospective community members. Document and respond to all leads in a timely manner. Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth community member experience. Achieve high community member satisfaction and promote retention.

Qualifications

• A high school diploma and a valid driver’s license
• Minimum of 3+ years professional management experience preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
• Experience maintaining financial records and budget management
• Experience using YARDI or other property management software
• Proficient in Microsoft Word, Excel and Outlook
• Effective communication skills and skilled at navigating conflict
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Servant leader mindset and passionate about making a difference in other’s lives
• Devoted sense of accountability and solution-oriented
• Must have general knowledge of OSHA, ADA, and Fair Housing regulations
• Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Benefits

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more