Assistant Community Manager

About the Role

We are seeking an enthusiastic Assistant Community Manager to join our vibrant team. In this role, you will have the opportunity to make a significant impact by helping to foster a positive living environment for our residents. You will work closely with the Community Manager to ensure that our residents feel welcome, valued, and connected.

Responsibilities

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries, including difficult or escalated situations, with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in the implementation of resident retention strategies and programs.
• Support in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety of the community.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing.
• Address inquiries from current and future residents while managing daily leads.
• Personalize your approach to tours for prospective residents as you gather intel on their needs and desires for their apartment home.
• Ensure completeness and accuracy of all paperwork and documentation.
• Continually demonstrate the Shea core values and customer care service standards.
• Follow safety and compliance rules and procedures.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Basic understanding of accounting, marketing concepts and analyzing data.
• Proven experience in customer service or property management is preferred.
• Excellent communication, written, verbal and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively within a team.
• Proficient in Microsoft Office Suite and property management software, a plus.
• Must be able to stand for long periods of time, walking, sitting, reaching, kneeling, crouching, stooping.
• Ability to lift and move up to 25 lbs.
• Ability to work weekends.
• Must be able to travel as needed.

Benefits

• Competitive Wages
• Monthly Bonus Potential
• Annual Discretionary Bonus
• Generous Apartment Discount
• Mobile Phone Allowance
• Medical, Dental, Vision, Life, Critical Illness, and Accident Insurance
• 401(k) Retirement Plan – Traditional & Roth
• Paid Time Off
• Paid Holidays
• Shea Wellness Programs – Mental, Physical, Financial
• Tuition Reimbursement
• Opportunities to Grow your Career through Coaching, Training & Leadership Development Programs