Assistant Community Manager

About the role

At Roundhouse, our mission is simple and serious: putting humanity into housing. Since 2008 we have grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management. We got here by challenging the status quo, building communities people are proud to call home, and developing people who want to lead. As Assistant Community Manager, you support the Community Manager across every part of the operation, from leasing and rent collection to resident relations and financial reporting.

Responsibilities

• Collect and process rent, track resident accounts, issue late notices, and assist with collections and write-offs.
• Coordinate move-ins and move-outs, including inspections, documentation, and deposit accounting.
• Respond to resident inquiries, concerns, and complaints quickly and professionally.
• Oversee maintenance requests and keep work orders moving to completion.
• Manage lease renewals, violations, and notices in line with company policy.
• Support marketing and community outreach that drives occupancy.
• Help with leasing: give tours, process applications, and prepare lease agreements.
• Keep accurate records across CRM systems and resident files.
• Assist with invoices, financial reporting, occupancy and delinquency tracking, and monthly and annual reporting.
• Hit community goals, including renewals, occupancy, turn times, and at least a 35% rental closing ratio.
• Support resident retention, including organizing and running the occasional resident event.
• Follow all safety procedures in the Employee Handbook, SOPs, and on-equipment labels.
• Ensure compliance with Fair Housing, safety procedures, and company policy, and represent Roundhouse professionally at all times.

Qualifications

• High school diploma or GED.
• At least one year of bookkeeping, accounting, financial, compliance or related experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Working knowledge of the laws and regulations that govern property management.
• A genuine customer-service mindset and real passion for the work.
• A strong desire to lead, both in your role and in your local community.
• Excellent communication and interpersonal skills.

Skills

• At least two years of sales experience.
• At least one year onsite in multifamily housing.
• Experience with Yardi Voyager, RentCafe, Appwork, or similar CRM tools.

Benefits

• Medical coverage, including a zero-cost employee plan
• Dental and vision coverage
• Mental wellness program
• Gym membership stipend
• 401(k) with employer match
• Company-paid life insurance
• Short-term and long-term disability options
• Paid time off plus 9 company-paid holidays
• Paid maternity and parental leave
• Employee housing discount
• Cell phone stipend
• Alternative transportation allowance
• Monthly coffee coupon
• Perks at Work program
• Professional development support
• Peer recognition program
• Years of service awards
• Infinite Possibilities program

Pay

$28.00‑$30.00 per hour. Final compensation is based on experience, skills, and qualifications.

Schedule

Monday‑Friday, 9 am‑6 pm (full‑time).