Assistant Community Manager

About the role

You're the reason it all runs smoothly. You are the one who keeps the details straight: the accounts current, the residents heard, the move-ins seamless. You are right beside the Community Manager, ready to step up, learn the business end to end, and grow into running a property of your own. If that sounds like you, we want to meet you. At Roundhouse, our mission is simple and serious: putting humanity into housing. Since 2008 we have grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management. We got here by challenging the status quo, building communities people are proud to call home, and developing people who want to lead.

Responsibilities

• Collect and process rent, track resident accounts, issue late notices, and assist with collections and write-offs.
• Coordinate move-ins and move-outs, including inspections, documentation, and deposit accounting.
• Respond to resident inquiries, concerns, and complaints quickly and professionally.
• Oversee maintenance requests and keep work orders moving to completion.
• Manage lease renewals, violations, and notices in line with company policy.
• Support marketing and community outreach that drives occupancy.
• Help with leasing: give tours, process applications, and prepare lease agreements.
• Keep accurate records across CRM systems and resident files.
• Assist with invoices, financial reporting, occupancy and delinquency tracking, and monthly and annual reporting.
• Hit community goals, including renewals, occupancy, turn times, and at least a 35% rental closing ratio.
• Support resident retention, including organizing and running the occasional resident event.
• Follow all safety procedures in the Employee Handbook, SOPs, and on-equipment labels.
• Ensure compliance with Fair Housing, safety procedures, and company policy, and represent Roundhouse professionally at all times.
• Take initiative, own the details, and keep the property running like it should.

Requirements

• High school diploma or GED.
• At least one year of bookkeeping, accounting, financial, or related experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Working knowledge of the laws and regulations that govern property management.

Skills

• A genuine customer-service mindset and real passion for the work.
• A strong desire to lead, both in your role and in your local community.
• Excellent communication and interpersonal skills.

Qualifications

• At least two years of sales experience.
• At least one year onsite in multifamily housing.
• Experience with Yardi Voyager, RentCafe, Appwork, or similar CRM tools.

Benefits

• Health and wellness: Medical coverage, including a zero-cost employee plan; Dental and vision coverage; Mental wellness program.
• Financial security: 401(k) with employer match; Company-paid life insurance; Short-term and long-term disability options.
• Lifestyle and culture: Paid time off plus 9 company-paid holidays; Paid maternity and parental leave; Employee housing discount; Cell phone stipend; Perks at Work program.
• Recognition and growth: Professional development support; Peer recognition program; Years of service awards; Infinite Possibilities program.