Assistant Community Manager

Final compensation is based on experience, skills, and qualifications.

About the role

You're the reason it all runs smoothly. You keep the details straight: the accounts current, the residents heard, the move-ins seamless. You work alongside the Community Manager, ready to step up, learn the business end-to-end, and grow into running a property of your own.

At Roundhouse, our mission is simple and serious: putting humanity into housing. Since 2008, we have grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management.

Responsibilities

• Collect and process rent, track resident accounts, issue late notices, and assist with collections and write-offs.
• Coordinate move-ins and move-outs, including inspections, documentation, and deposit accounting.
• Respond to resident inquiries, concerns, and complaints quickly and professionally.
• Oversee maintenance requests and keep work orders moving to completion.
• Manage lease renewals, violations, and notices in line with company policy.
• Support marketing and community outreach that drives occupancy.
• Help with leasing: give tours, process applications, and prepare lease agreements.
• Keep accurate records across CRM systems and resident files.
• Assist with invoices, financial reporting, occupancy and delinquency tracking, and monthly and annual reporting.
• Hit community goals, including renewals, occupancy, turn times, and at least a 35% rental closing ratio.
• Support resident retention, including organizing and running the occasional resident event.
• Follow all safety procedures in the Employee Handbook, SOPs, and on-equipment labels.
• Ensure compliance with Fair Housing, safety procedures, and company policy, and represent Roundhouse professionally at all times.

Requirements

• High school diploma or GED.
• At least one year of bookkeeping, accounting, financial, or related experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Working knowledge of the laws and regulations that govern property management.
• Genuine customer-service mindset and real passion for the work.
• Strong desire to lead, both in your role and in your local community.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• At least two years of sales experience.
• At least one year onsite in multifamily housing.
• Experience with Yardi Voyager, RentCafe, Appwork, or similar CRM tools.

Benefits

Health and wellness

• Medical coverage, including a zero-cost employee plan
• Dental and vision coverage
• Mental wellness program
• Gym membership stipend

Financial security

• 401(k) with employer match
• Company-paid life insurance
• Short-term and long-term disability options

Lifestyle and culture

• Paid time off plus 9 company-paid holidays
• Paid maternity and parental leave
• Employee housing discount
• Cell phone stipend
• Alternative transportation allowance
• Monthly coffee coupon
• Perks at Work program

Recognition and growth

• Professional development support
• Peer recognition program
• Years of service awards
• Infinite Possibilities program

Pay

$41-45/hour + commissions

Schedule

Monday-Friday, 9am-6pm