Assistant Community Manager
Lyon Living · Milpitas, CA · 4 wk ago
On-siteMarketing$27–$29/hrFull-time
We need to output HTML fragment with sections only if real content. Use .
- Pay Range: "$27.00-$29.00 per hour". So Pay section.
- Schedule: Not explicitly mentioned. There's mention of full-time, attendance at offsite meetings, etc. No explicit schedule like hours per week. Could infer full-time but not specific. According to rule: do NOT create Schedule section unless posting actually states them. It doesn't state schedule like "Monday-Friday 9-5". So omit Schedule.
- About the role: Could be a prose summary: "We are seeking to hire a full-time Assistant Manager for our apartment properties, Turing, Gideon, and Graham at The Fields located in Milpitas, CA. The Assistant Manager is responsible for supporting the Property Director in all operations for increasing revenue and decreasing expenses, while maintaining the property in superior condition. The Assistant Manager takes a lead role in assisting with the leasing, marketing, and resident relations for the community." Also earlier: "Are you customer service driven and ready to join our dynamic team? We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation." That's also about role/culture.
We can put that in About the role.
- Responsibilities: The list of essential job functions (many bullet-like sentences). We'll convert each sentence to under
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Given posting: It includes benefits list, pay range, description of role, responsibilities, requirements, etc. We need to avoid repeating job title as heading. No Job ID. Remove boilerplate: EEO, etc. Remove application instructions (Send your resume...). Also remove navigation/cookie etc. We need to preserve all substantive info. Let's parse: - Benefits: "Lyon Living Proudly Offers The Following Benefits Medical/Dental/Vision Plans/FSA/HSA 401K Matching Employee Housing Discounts Education Reimbursements Employee Referral Bonuses". So we can list each as
- .
- Requirements/Qualifications/Skills: There's "Experience/Requirements" section with bullet-like sentences. Also there are skills like "Proficient use and understanding of internet, Real Page and Microsoft Office..." etc. We need to decide how to split. The instruction: Use headings for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can combine similar content. We need to decide what goes where.
We have:
Experience/Requirements list:
- Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
- Intermediate to advanced levels of experience with accounting and/or mathematical functions.
- Intermediate to advanced levels of experience in financial law and apartment management law.
- Understand and comply with all federal and state labor and housing laws.
- Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
- Possess the ability to respond to common inquiries or requests from service providers and co- workers in various departments.
- Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
- Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
- Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
- Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
- Intermediate to advance level of mathematics and calculator skills.
- Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Excellent customer service, organizational and communication skills, both written and verbal.
These could be considered Requirements or Qualifications or Skills. We need to split perhaps: Requirements (education, experience), Qualifications (knowledge of laws, ability to read contracts), Skills (software, math, communication). But we must not create thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one section? But headings are predefined; we can choose to include only those with real content. We could put all under "Requirements" and skip Qualifications and Skills if they'd be thin. However we have distinct content for skills (software, math, communication). Might be better to have Requirements (education/experience) and Skills (technical and soft skills). Qualifications maybe redundant.
We need to avoid filler. Let's see if we can make three sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. That's six sections. That's okay.
But we must ensure each section has substantive content, not just a line like "commensurate with experience". We have content.
Let's craft:
- Supports Property Director upon request with overall management of property operations.
- Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
- Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
- Accurately process and enter all rental activity into the computer software, including move-in, move-out.
- Document correspondence with residents and future residents.
- Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
- Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
- Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
- Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
- Effectively explains all lease documentation, community rules and community policies to new and current residents.
- Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
- Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
- Prepare and maintain accurate and current resident files and demographics.
- Assist with coordination and planning of special events, resident functions and resident relations activities.
- Prepare and administers the monthly lease renewal and resident retention programs.
- Provide customer service in a manner consistent with the company’s mission.
- Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
- Communicate any unsafe or unacceptable conditions on the property to the service team staff.
- Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
- Receive and document resident requests for maintenance service and communicate requests to service team staff.
- Assists with ordering office supplies as needed.
- Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
- Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
- Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.
- Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
- Intermediate to advanced levels of experience with accounting and/or mathematical functions.
- Intermediate to advanced levels of experience in financial law and apartment management law.
- Understand and comply with all federal and state labor and housing laws.
- Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
- Possess the ability to respond to common inquiries or requests from service providers and co‑workers in various departments.
- Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
- Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
- Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
- Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs.
- Intermediate to advanced level of mathematics and calculator skills.
- Effectively present information in one‑on‑one and small group situations to customers, clients and other employees.
- Excellent customer service, organizational and communication skills, both written and verbal.
- Medical/Dental/Vision Plans
- FSA/HSA
- 401K Matching
- Employee Housing Discounts
- Education Reimbursements
- Employee Referral Bonuses
About the role
We are seeking to hire a full-time Assistant Manager for our apartment properties, Turing, Gideon, and Graham at The Fields located in Milpitas, CA. The Assistant Manager is responsible for supporting the Property Director in all operations for increasing revenue and decreasing expenses, while maintaining the property in superior condition. The Assistant Manager takes a lead role in assisting with the leasing, marketing, and resident relations for the community. We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation.
Responsibilities
Requirements
Skills
Benefits
Pay
$27.00‑$29.00 per hour
We omitted Schedule as not specified. Check for any leftover boilerplate: We removed EEO, application instructions, etc. Also removed "New opportunities are waiting for you!" maybe could be part of About the role but it's generic; we could include it but it's fluff. Might be okay to keep as part of About the role but it's not substantive. Could omit. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. "New opportunities are waiting for you!" is not substantive; could be considered boilerplate. Safer to omit. Also removed "Send your resume to Careers@lyonliving.com". Good. Check for duplicate lines: none. Check for any mention of "full-time" we included in About the role. Check for any mention of "attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location." That's a responsibility; we missed it. Should add as a responsibility bullet. Also "Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search." This is a requirement (driver's license). Should add to Requirements or Skills? It's a requirement. Add to Requirements. Also "Pre-employment background check and drug screening required." That's a condition; could be a requirement. Add. Also "Lyon Living participates in the E-Verify program." Could be a note but it's boilerplate? Might be considered substantive but it's about hiring process. Might be considered a requirement. However it's more about company policy; could be omitted as it's not about job. But it's substantive info about hiring. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should include it. Where? Could be under Requirements as a note: "Pre-employment background check and