Assistant Community Manager

About the role

Are you a people-person who’s organized, detail-oriented, and thrives in a fast-paced environment? Join our team at Creekside Canopy in Charlotte, NC as an Assistant Community Manager and help us create a community residents are proud to call home!

We value strong resident relationships and give you the tools to succeed in customer service and collections. We believe in promoting from within, offering a clear path to Community Manager and beyond. We believe in teamwork—your ideas and input will help shape how we serve our residents. Grow your career in multifamily housing while making a difference every day!

Responsibilities

• Assist the Community Manager with daily property operations
• Build strong resident relationships and provide outstanding customer service
• Lead collections efforts, including rent payments, delinquency follow-up, and payment plans
• Support leasing efforts, renewals, and resident retention programs
• Process lease paperwork, reporting, and compliance tasks
• Step in to lead when the Community Manager is out
• Work alongside a supportive, fun-loving team

Benefits

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies: Vacation, Sick Leave, Bereavement Leave
• Holidays: New Years Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day
• Paid Parental Leave
• Paid Volunteer Time Off
• Employee Assistance Program
• Rewards Program

Requirements

• 1–2 years of property management or leasing experience preferred
• Strong background in resident relations and collections management
• Excellent communication, organization, and problem-solving skills
• Familiarity with property management software (Yardi)
• A positive, team-oriented mindset
• Valid Driver's License and insured operable vehicle (Mileage Reimbursement offered)