Assistant Community Manager

About the Role

As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive.

Qualifications

Education

• High School or GED equivalent

Experience

• Two years of property management experience is preferred
• Six months previous assistant community manager experience is preferred

Licenses & Certifications

• Valid Driver's License
• Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Responsibilities

Leasing & Occupancy

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Financial & Administrative

• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for Community Manager and regional leadership

Leadership & Team Support

• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal-setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

Skills

• Positive Attitude: Enthusiastic, passionate, and driven within day-to-day operations
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing a culture of kindness, community, and connection
• Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results

Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Pay

Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.

Benefits

Professional Benefits

• Career Path Program: Assistant Community Manager Today – Community Manager Tomorrow
• Learning and Development team committed to your career growth

Personal Benefits

• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• 401k Retirement Match Program
• Paid Time Off, including your birthday
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning