Assistant Community Manager

About the Role

The Assistant Community Manager supports the Community Manager in the overall operation of the property, handling rent collection, resident delinquencies, evictions, legal notices, and accounting processes.

Responsibilities

• Maintains all accounts receivable, including collecting and posting rent, making daily bank deposits, and ensuring a balanced, accurate rent roll.
• Completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Audits records and files to identify administrative action dates, such as lease expirations, delinquent accounts, and unlawful detainers.
• Collects delinquent account balances from previous residents.
• Processes evictions, including all necessary paperwork, serving notices, and attending court hearings.
• Leases apartments as needed and shops competitive properties.
• Manages and creates engaging social media content across various platforms.
• Inspects buildings and grounds for safety and cleanliness, alerting Maintenance to needed repairs.
• Processes move-ins, move-outs, and lease renewals.
• Audits all new and current lease agreements and resident files for accuracy.
• Assists the Community Manager with staff training on leasing, marketing, maintenance, and general office operations.
• Composes and prepares routine correspondence, rental notices, and other letters and memorandums.
• Assists in resident relations and problem resolution.
• Assists with Timecard submission and resident retention, including planning and organizing social events.
• Assumes responsibility for property operations in the absence of the Community Manager.
• Participates in company-provided training on fair housing, safety, non-discrimination, and harassment prevention.

Requirements

• Ability to read, write, understand, and communicate in English.
• Proficiency with personal computers, email, Microsoft Word, Excel, and on-site accounting software (e.g., Entrata).
• Experience using general office equipment, such as telephones, fax machines, printers, copiers, 10-key, and key track systems.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Strong organizational, time-management, and multi-tasking abilities.
• Ability to perform basic to intermediate mathematical and accounting functions.
• Understanding of federal fair housing laws and applicable local housing provisions.
• Ability to analyze and resolve problems, make quick and effective decisions, and manage difficult situations involving angry or upset individuals.
• Sales skills, including the ability to close a sale.
• Leadership abilities, including managing and training a team, setting and meeting goals, and meeting deadlines.
• Flexibility, creativity, and ability to maintain confidentiality.
• Valid driver’s license, automobile insurance, and ability to drive.
• Real estate license (if required by state) and any other state-mandated licenses or certifications.
• Professional appearance and compliance with prescribed uniform policy.
• Regular and consistent attendance; overtime may be required.
• Availability via phone or pager at all times, except during approved time off.
• Ability to work weekends, non-traditional holidays, and on-call as needed due to staffing shortages.
• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods.
• Frequent climbing, reaching, use of fingers, talking, and hearing.
• Moderate pulling and recurring movement of fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision, including the ability to judge distances and spatial relationships and distinguish colors.
• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to work under minimal to moderate supervision and tolerate stressful situations.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary by region).
• Exposure to noise, vibrations, atmospheric conditions, and confined or restricted spaces.
• Potential hazards include communicable diseases, aggressive individuals, chemicals, electrical shock, heights, mechanical parts, fire, and radiation.