Assistant Community Manager

About the role

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Assistant Community Manager at 1075 Market Street, San Francisco, CA.

Responsibilities

• Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
• Assist the Portfolio Manager with various on-site management tasks and duties as assigned.
• Assemble and disseminate Board Packets no less than 7 days before Board Meetings (or as directed by the Board).
• This shall include hand-delivering sealed Board Packages to site Board Members.
• Post meeting agendas and notices to meet civil code deadline requirements.
• Attend Board Meetings, gaining experience in conducting meetings and facilitating discussions and decision-making.
• Updated documents, including meeting agendas, meeting minutes, accepted financial statements, and current insurance policies.
• Cookordinate and communicate with third-party vendors, facilitating seamless collaboration.
• Prepare engaging monthly newsletters to keep the community informed and connected.
• Proactively reach out to owners regarding any non-compliance or delinquency matters.
• Support the architectural application process, which shall include accepting applications, routing them to the association's Architectural Committee and/or Board of Directors, and monitoring the review calendar to ensure timely responses.
• Prepare and manage resident work orders and service requests, actively tracking progress and updating relevant parties.
• Conduct thorough violation inspections no less than twice monthly, maintaining community standards and enforcing regulations.
• Join the Portfolio Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
• Aid in the vendor Request for Proposal (RFP) process, preparing the comparative analysis matrix and gaining exposure to the RFP process.
• Aid in handling escalated resident calls.
• Lead strategic initiatives to boost community participation and collaboration.
• Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
• Pursue ongoing training and development, and continuously seek opportunities for professional growth.
• Handle other duties as assigned by the Portfolio Manager or the Board of Directors.

Requirements

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor