Assistant Community Manager

Responsibilities

• Oversight of rent collection processes
• Management of lease violations
• Serving as a professional representative of the property and GoldOller
• Enforcement of leases, Fair Housing, safety standards, and local regulations
• Maintaining an organized, guest-ready leasing office
• Supporting occupancy, retention, and rental rate goals
• Assisting with interviewing, onboarding, training, and performance feedback
• Supporting with marketing and outreach initiatives
• Ensuring exceptional move-in experiences and consistent follow-up with prospects
• Addressing resident concerns professionally and promptly
• Supporting move-ins, move-outs, renewal outreach, and retention goals
• Assisting with conflict resolution, grievance avoidance, and court-related documentation
• Supporting maintenance and grounds
• Log and track service requests, dispatch maintenance promptly, and complete quality check calls
• Supporting resident relations

Requirements

• High school diploma/GED
• Minimum 2 years of multifamily property management experience
• Valid driver’s license and reliable personal vehicle
• Ability to lift up to 40 lbs
• NALP certification a plus
• Weekend availability (one per month) and occasional travel as needed

Qualifications

• Strong sales, customer service, and communication skills
• Knowledge of property management operations and Fair Housing
• Proficient in Microsoft Office; RealPage/OneSite experience preferred
• Excellent multitasking, organization, and conflict-resolution abilities
• Ability to build positive relationships with residents, vendors, and team members