Assistant Community Manager

Responsibilities

• Leasing & Sales Support the property’s leasing and occupancy goals by delivering an exceptional prospect experience from first inquiry through move-in.
• Conduct property tours, qualify prospective residents, present available apartment homes, and guide prospects through the leasing process.
• Process lease applications, renewals, move-ins, and move-outs while ensuring accuracy and compliance with company standards.
• Partner with the marketing and operations teams to maximize occupancy, revenue, and resident retention.
• Build meaningful relationships with prospective residents while confidently asking for the lease and closing opportunities.
• Support and help coordinate the day-to-day operations of Flow’s Resident Experience Team.
• Deliver an elevated resident experience by responding to resident inquiries, concerns, and service requests in a timely, professional, and solution-oriented manner.
• Aid in planning and supporting community events and resident engagement initiatives that foster a strong sense of community.
• Promote resident satisfaction and retention by proactively resolving concerns and ensuring consistent communication throughout the resident lifecycle.
• Enforce community policies and lease terms fairly and consistently while maintaining a hospitality-first approach.
• Support the Community Manager with resident lease compliance, including collections, notices, and eviction processes in accordance with company policies and applicable laws.

Requirements

• Bachelor's Degree or equivalent experience preferred.
• Minimum of 1-2 years of experience in property management, leasing, or customer service.
• Experience in Class A high-rise multifamily residential required.
• Management and/or leasing experience preferred.
• Experience with sales, marketing, and financial data required.
• Proficient in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word).
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred.
• Strong customer service, problem solving, and interpersonal skills required.
• Strong organizational skills and attention to detail required.
• Knowledge of rental contracts and property and anti-discrimination laws preferred.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Understanding of Fair Housing regulations and compliance.

Qualifications

• Experience in multi-family housing or residential property management.

Skills

• Customer Service
• Problem Solving
• Interpersonal Skills
• Organizational Skills
• Rental Contracts
• Fair Housing Regulations

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits.
• On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• PTO and paid holidays.
• 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
• Equal Opportunity Employer.

Pay

TBD

Schedule

TBD