Assistant Community Manager

Responsibilities

• Leasing & Sales Support the property’s leasing and occupancy goals by delivering an exceptional prospect experience from first inquiry through move-in.
• Conduct property tours, qualify prospective residents, present available apartment homes, and guide prospects through the leasing process.
• Process lease applications, renewals, move-ins, and move-outs while ensuring accuracy and compliance with company standards.
• Partner with the marketing and operations teams to maximize occupancy, revenue, and resident retention.
• Build meaningful relationships with prospective residents while confidently asking for the lease and closing opportunities.
• Resident Experience Support and help coordinate the day-to-day operations of Flow’s Resident Experience Team.
• Deliver an elevated resident experience by responding to resident inquiries, concerns, and service requests in a timely, professional, and solution-oriented manner.
• Aid in planning and supporting community events and resident engagement initiatives that foster a strong sense of community.
• Promote resident satisfaction and retention by proactively resolving concerns and ensuring consistent communication throughout the resident lifecycle.
• Enforce community policies and lease terms fairly and consistently while maintaining a hospitality-first approach.
• Financial Administration Collect and accurately process rent payments, security deposits, fees, and other resident transactions.
• Maintain delinquent accounts, communicate with residents regarding outstanding balances, and partner with the Community Manager on collection efforts.
• Prepare daily, weekly, and monthly financial reports while maintaining accurate resident and financial records.
• Review invoices for accuracy and submit approved expenses to the Accounting team for processing.
• Ensure resident accounts are maintained accurately and support revenue optimization through timely administration of lease charges and collections.
• Property Operations Partner with the Community Manager and Maintenance team to ensure service requests are completed promptly and residents receive exceptional service.
• Conduct routine property inspections to maintain community appearance, safety, and operational standards.
• Coordinate with vendors and contractors to support the day-to-day operation of the community.
• Serve as the on-site operational lead in the absence of the Community Manager by coordinating daily priorities, supporting team operations, and ensuring compliance with company policies and procedures.
• Support the day-to-day operation of Flow’s furnished and short-term rental offerings, where applicable.
• Compliance & Administration Maintain accurate resident records, lease documentation, and property files in accordance with company policies.
• Support budgeting efforts by monitoring expenses and identifying opportunities to improve operational efficiency.
• Ensure compliance with Fair Housing regulations and all applicable federal, state, and local laws.
• Process resident move-outs, security deposit dispositions, and lease terminations in accordance with company procedures and legal requirements.

Requirements

• Bachelor's Degree or equivalent experience preferred
• Minimum of 1-2 years of experience in property management, leasing, or customer service
• Experience in Class A high-rise multifamily residential required
• Management and/or leasing experience preferred
• Experience with sales, marketing, and financial data required
• Proficient in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word)
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred
• Strong customer service, problem solving, and interpersonal skills required
• Strong organizational skills and attention to detail required
• Knowledge of rental contracts and property and anti-discrimination laws preferred
• Ability to work in a fast-paced environment and manage multiple priorities
• Understanding of Fair Housing regulations and compliance
• Experience in multi-family housing or residential property management