Assistant Community Manager

HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties throughout Washington State. Our mission is to provide outstanding housing through balanced investment property management, emphasizing performance standards that preserve long-term value. We foster a culture of healthy communication, productive teamwork, integrity, and professionalism, creating an innovative and inclusive work environment.

About the role

The Assistant Community Manager supports the Community Manager in daily operations to ensure optimal community performance in leasing, marketing, compliance, accounting, and resident satisfaction. This role requires experience with tax credit housing.

Responsibilities

• Assist the Community Manager in all aspects of daily community operations.
• Perform accounting tasks including rent collection, fee posting, month-end processing, move-ins, move-outs, and zero receipts.
• Resolve accounting issues with the Accounting Department and maintain accurate Yardi/resident management software data.
• Support marketing and leasing efforts through social media, reputation management, advertising, curb appeal, and pricing.
• Engage with prospective residents via lead management software, tours, applications, and tax credit processes.
• Administer lease agreements, renewals, prospect screening, and legal notices while ensuring compliance.
• Address resident questions, concerns, and service issues promptly, collaborating with Resident Relations as needed.
• Provide excellent customer service to residents, prospects, and guests.
• Participate in resident events, community programs, and local/non-profit initiatives.
• Assist with tax credit compliance, including rent monitoring, move-ins, re-certifications, and reporting.
• Act as onsite supervisor in the Community Manager’s absence and submit required reports on time.
• Maintain open communication with the Community Manager and escalate concerns regarding employees, the community, or the neighborhood.
• Document and report injuries/incidents per company guidelines.
• Build positive relationships with local housing authorities and agencies.
• Implement new systems, programs, and procedures as directed by the company.
• Adhere to company policies, use technology effectively, and collaborate with team members.
• Pursue training opportunities and stay updated on industry/legal trends.

Requirements

• Experience with tax credit housing.

Benefits

• Over 90% company-paid medical benefits for employee coverage.
• 100% company-paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance, AD&D, and long-term disability for employees.
• Voluntary insurance benefits.
• Pre-tax and Roth 401(k) with a 100% company match on the first 4% contributed.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off annually.
• Up to 12 paid holidays per year.

Pay

$24.00–$30.00 per hour.

Schedule

Tuesday–Saturday, 9:00 AM to 6:00 PM.