Assistant Community Manager

About the role

The Assistant Community Manager is responsible for assisting in the day-to-day operations of the assigned community and supporting the Community Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction.

Responsibilities

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner.
• Work effectively with the Accounting Department to resolve accounting issues and errors.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Work effectively with Resident Relations to deescalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re‑certifications.
• Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re‑certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication.
• Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in the implementation of new systems, programs and procedures as directed by the company.
• Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.

Requirements

Successful candidates in this role will have tax credit housing experience.

Benefits

• 100% company paid medical benefits for employee coverage.
• 100% company paid dental and vision