Assistant Community Manager

About Us City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career. Mission The mission of City Property Management is to provide the best experience in community management. Our Core Values Professionalism Engagement Knowledge Humility Client Centric Trust Flexibility Teamwork Diligent Fun, Fair & Respectful About The Role The Assistant Community Manager (ACM) plays a critical support role within the community management team. This position is designed to bridge the gap between Administrative Assistants and Community Managers by taking on higher-level administrative and operational responsibilities. The ACM ensures that architectural requests, compliance communications, vendor contracts, and other critical tasks are managed accurately and efficiently. This role enables Community Managers to focus on client relationships, board guidance, and strategic community management — while providing a clear professional development pathway toward a full Community Manager role. Qualifications Required Minimum 1.5 years of administrative or property management support experienceStrong organizational and multitasking skillsExcellent verbal and written communication skillsStrong demonstration of City Property's Core ValuesProficient with Microsoft Office Suite and property management software (training provided)Ability to interact professionally with homeowners, vendors, and board membersDetail-oriented with strong follow-through on assignments Preferred Completion of or active enrollment in the CMCA (Certified Manager of Community Associations) certification program Primary Responsibilities Architectural Requests Review and process homeowner architectural modification requestsEnsure requests meet association guidelines and communicate approvals or denialsMaintain accurate records in the association's management system Compliance Management Respond to homeowner calls, emails, and compliance inquiries in a timely and professional mannerProcess homeowner-submitted violations and document all follow-up communicationSupport Community Managers in monitoring and resolving escalated violations Vendor & Contract Management Assist in securing, reviewing, and filing vendor contractsMaintain organized contract records for assigned communities Board Packages & Insurance Prepare No Meeting Board PackagesPrepare 10 Day Letters notifying condo owners of insurance deductibles Additional Responsibilities Create, publish, and report community survey resultsManage facility reservationsProcess lender questionnaires outside the scope of Escrow and DisclosureMaintain association notes and coordinate reserve study updatesLead and train on 1–2 topics or processes related to your position on a weekly or bimonthly basisOther duties as assigned Career Path The ACM role is an intentional stepping stone toward a full Community Manager position. Team members who complete their CMCA certification and demonstrate strong performance will be eligible for promotion — generally after one year, or at a timeline determined by their hiring manager. Perks & Benefits 401(k) with company matchingMedical, dental, and vision insuranceHealth savings account (HSA)Employee assistance programLife insurancePaid time offProfessional development assistanceCompany-sponsored CMCA certification programEmployee referral program Compensation $24 - 26 / hour City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.