Assistant Community Manager

Key Responsibilities

• Aid in setting and achieving community sales & collection goals
• Coach leasing staff and support prospect conversion
• Lease apartments and maintain lead management activity
• Support revenue growth and expense control initiatives
• Complete final account statements upon move out in accordance with local & state requirements
• Absorb renewals, move-ins, move-outs, and transfers
• Resolve resident issues professionally and promptly
• Aid in accounting month end reported, ensuring accuracy in reporting and close out procedures
• Analyze market data and monitor competition
• Coordinate resident events and engagement activities
• Ensure compliance with Fair Housing and company policy

Required Qualifications

• 1–3 years of multifamily or closely related experience
• 1+ year of supervisory or training experience
• High school diploma or GED
• Strong customer service, organizational, and coaching skills

Paid Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

Communication Skills

• Strong leadership and team communication skills
• Ability to professionally manage resident concerns and service recovery situations
• Effective coaching and performance feedback communication abilities
• Strong organizational and administrative communication skills
• Ability to communicate operational priorities clearly and effectively
• Strong verbal and written communication with residents, vendors, and leadership
• Ability to balance customer service and operational accountability conversations
• Strong conflict resolution and decision-making communication skills

Technology Skills

• Proficiency with property management software and leasing platforms
• Strong Microsoft Office Suite skills, including Excel and Outlook
• Ability to manage operational reports, resident accounts, and leasing activity
• Experience with budget tracking, invoice processing, and administrative systems
• Ability to maintain accurate resident, financial, and leasing records
• Familiarity with digital resident communication and work order systems
• Ability to learn and adapt to new operational and reporting technologies quickly

Physical/Work Requirements

• Mix of office, touring, and onsite operational activity
• Weekend participation may be required