Assistant Community Manager

About the role

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

Responsibilities

• Assist in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.
• Demonstrate a high degree of professionalism and positive engagement with residents and staff.
• Create a sense of community and go the extra mile to ensure a positive experience for residents and staff.
• Build relationships with vendor partners, regulatory agencies, and social services partners to foster success for the organization and communities.
• Maintain an open, professional attitude when resolving resident and staff concerns, seeking organizational resources and senior leadership support as needed.
• Practice active listening and ensure residents and staff feel seen, heard, and valued while resolving challenges.
• Provide A+ customer service at all times, managing and promoting resident satisfaction and retention by responding promptly to complaints, questions, and requests.
• Function as a resource center for residents on issues affecting community living and timely rent payments.
• Organize and execute resident appreciation and retention events.
• Maintain secure, confidential resident files.
• Answer phones, greet walk-ins, and handle foot traffic.
• Assist with leasing duties, including touring prospective residents.
• Handle all property monies: collect, post, and deposit rents, security deposits, and other community income.
• Review resident files and ledger records to determine unpaid/late fees, communicate outstanding balances, implement collection procedures, and enforce lease agreements.
• Assist with monthly projection reporting, inspect vacancies, prepare make‑ready apartments, and review models.
• Inspect the property for policy violations, needed repairs, and landscaping.
• Meet regularly with the Community Manager and Regional Manager to discuss community performance.
• Maintain a service‑oriented environment through professional appearance and attitude.
• Oversee property operations and staff in the Community Manager’s absence.
• Support leasing consultants in leasing apartments while ensuring Fair Housing guidelines are followed.
• Under direction of Compliance and the Community Manager, manage compliance file maintenance where applicable.
• Conduct all business in accordance with company policies, Fair Housing, ADA, and other apartment‑industry laws.
• Follow company procedures related to evictions, including proper notice, court representation, and eviction proceedings.
• Perform physical duties: frequent sitting and walking, repetitive computer/keyboard/mouse/phone use, reading, writing, calculations, verbal communication; occasional squatting, bending, neck/waist twisting, pushing, pulling; may work on uneven or elevated surfaces.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.