Assistant Community Manager

About the Role

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. This role assists in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent must possess a high degree of professionalism and positive engagement for residents and staff.

• An Aptitude for Connecting: Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by relationships built within communities, including vendor partners, regulatory, and social services partnerships.
• An Authentic Attitude: Consistently demonstrate an open and professional attitude when resolving resident and staff concerns, including seeking resources throughout the organization.
• An Approach that is Positive and Professional: Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

Responsibilities

• Resident Relations & Customer Service:
  • Provide A+ customer service at all times.
  • Manage and promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
  • Function as a resource center for residents on issues affecting their community-living experience and ability to make timely rent payments.
  • Organize and execute resident appreciation and retention events.
  • Maintain secure, confidential resident files.
  • Answer phones, greet walk-ins, and handle foot traffic.
  • Assist with leasing duties, including touring prospective residents.
• Fiduciary:
  • Handle all monies of the property, including collecting, posting, and depositing rents, security deposits, and other community income.
  • Review resident files and ledger records to determine unpaid and/or late fees, communicate with residents regarding outstanding balances, and enforce lease agreements.
  • Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models.
  • Inspect the property for community policy violations, needed repairs, and overall landscaping.
  • Meet regularly with Community Manager and Regional Manager to discuss community performance.
• Staff Leadership:
  • Maintain a service-oriented environment by exhibiting a professional appearance and attitude.
  • Oversee property operations and staff in the Community Manager’s absence.
  • Support Leasing Consultants in leasing apartments and ensure Fair Housing guidelines are followed.
  • Manage compliance file maintenance under the direction of the Compliance department and Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines:
  • Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Follow established procedures related to evictions, including proper notice requirements and representing the property in court hearings.
• Other duties as assigned by the Community Manager.

Requirements

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law and Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful, mature, and flexible.
• Resourceful and organized.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site and walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Benefits

• Culture: Built on purpose and core values—integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive Benefits: Health, dental & vision, 401(k), personal time off, and paid holidays.
• Growth: Based on achievement with an emphasis on promoting from within.
• Development: Opportunities to learn and expand knowledge through online training, classes, and one-on-one coaching.
• Diversity & Inclusion: Commitment to fostering a culture of diversity, equity, and inclusion, embracing differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics.

Pay

Compensation Range: $20—$22 USD