Assistant Community Manager

Department: Resident Services • Reports to: Community Manager • Classification: Exempt

About the role

The Assistant Community Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential community.

Values modeled: leadership, commitment, and integrity.

Measures of success: resident feedback on quality and timeliness of services; resident turnover.

Responsibilities

• Assist in managing day-to-day operations and daily community requirements.
• Ensure all monies received are deposited and recorded daily; confirm proper bookkeeping procedures are followed.
• Assist Community Manager with preparation of daily and weekly reports, resident communications, move-in inspections, and related tasks.
• Compile weekly and monthly community status reports.
• Promptly respond to resident concerns, comments, and complaints.
• Perform routine general office duties such as filing and cleaning.
• Prepare proper move-in paperwork, keys, and remotes for new residents.
• Maintain a professional, clean, uncluttered, and well-staffed office environment.
• Inspect make-ready apartments prior to move-in.
• Maintain and create a resident renewal program to encourage retention, including planning and executing resident functions.
• Create a sense of community while maintaining a policy of non-fraternization.
• Manage community maintenance with the assistance of the service team.
• Assist in managing requests for repairs and maintenance; evaluate timely completion of work orders.
• Maintain compliance with required permits (e.g., pool, elevator).
• Monitor electric, water, and gas usage for the community.
• Manage and monitor rental collection; ensure rent and other charges are collected and posted daily.
• Ensure proper legal notices are given and deadlines met for evictions, writs, and court hearings.
• Ensure compliance with community policies and lease agreements; respond to violations.
• Assess move-out condition of apartments and ensure final account statements are sent.
• Immediately inform and refer liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
• Assist with community personnel management, including creating, mentoring, and managing a cohesive team.
• Coordinate orientation and ongoing training programs for community staff.
• Understand the market and sub-market factors that could impact occupancy and income.
• Assist with marketing and leasing apartments; create marketing surveys and understand strategies to secure prospects.
• Perform other duties as assigned to support community operations.

Requirements

• High school diploma or GED.
• Minimum one year of experience in an Assistant Manager role and property management industry experience (unless promoted from within).
• Experience with Entrata or other property management software.
• Reliable transportation, auto insurance, and a valid driver’s license.
• Proven ability to market communities.
• Strong communication and customer service skills.

Preferred Qualifications

• Associate’s Degree.
• CAM, ARM, or CCRM certification.
• Bilingual or multilingual skills.

Skills

• Language: Ability to read, comprehend, and write simple correspondence.
• Mathematical: Ability to perform basic arithmetic (addition, subtraction, multiplication, division) and compute rates, ratios, and percentages.
• Reasoning: Ability to apply common sense to carry out instructions and deal with problems involving concrete variables.
• Computer: Strong skills in Microsoft Word, Outlook, and Excel; experience with internet searches, online calendars, and databases.
• Productivity: Dependability, initiative, integrity, planning, and organization.
• Customer/Resident Focus: Prompt response to resident needs, soliciting feedback, maintaining confidentiality.
• Decision Making: Willingness to make decisions, sound judgment, timely problem-solving.
• Business Skills: Analytical reasoning, effective communication, quality focus, productivity.
• Teamwork: Conflict resolution, cooperation, collaborative leadership, achievement-oriented leadership.

Physical Demands

• Frequently stand, walk, bend, stoop, squat, kneel, climb stairs, and use ladders.
• Push, pull, reach above shoulders, and grasp objects (e.g., tools, equipment, keys).
• Talk and hear for interactions with residents, management, and visitors.
• Lifting Requirements:
  • 1–25 lbs.: Constant need (50–100% of the time).
  • 25–75 lbs.: Occasional need (1–33% of the time).
  • 75–150 lbs.: Rare need (less than 1%), with assistance.
• Vision Requirements: Close vision, color vision, depth perception, and ability to adjust focus (e.g., for inspections, data entry, reading labels).
• Speaking and Hearing Requirements: Ability to communicate verbally via phone and in person; receive detailed information through oral communication.

Schedule

May include morning, afternoon, or evening shifts during the regular workweek and on weekends.

Work Environment

Professional office environment with standard equipment (computers, phones, photocopiers, etc.). Noise level is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.