Assistant Community Manager

About the role

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to partners and has grown from a small property management firm to one of the most trusted allies in real estate. The company’s growing portfolio includes multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing properties across the country. Asset Living is a fast‑growing organization made up of talented individuals from diverse backgrounds that drive innovation and results for clients and communities.

The Assistant Community Manager oversees, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. This role plays a vital part in rent delinquency and collection to optimize cash flow and financial position, and manages all phases of operations—including personnel, leasing, maintenance, financial, administration, and risk management—in the absence of the Community Manager.

Responsibilities

• Responsible for posting all payments and income received from all applicants, current residents, and non‑current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all account receivables.
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Responsible for posting of all charges to resident and non‑current resident accounts; to also include bill back of utilities where applicable.
• Responsible for all end‑of‑the‑month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accurate records.
• Responsible for walking units and posting all move‑out charges, statements, and security deposit refunds.
• Regular/daily onsite attendance is required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implement marketing strategies & systems put in place by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
• Effectively show, lease, and move in prospective residents.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.).

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred