Assistant Community Manager

About the role

The Assistant Community Manager oversees the everyday operations and financial functions of the housing community, working under the supervision of the Community Manager. Key responsibilities include managing financial processes, personnel, leasing, maintenance, and administrative tasks.

Responsibilities

• Post all payments and income accurately, timely, and efficiently.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contacts, and eviction filings.
• Help the property meet budgeted revenues, expenses, and net operating income.
• Post all charges to resident and non-resident accounts, including utility bill backs.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff.
• Ensure staff compliance and consistency with company policies and procedures.
• Implement marketing strategies and systems as outlined in the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff response times.
• Audit property appearance and ensure timely completion of repairs.
• Plan and utilize property resources, equipment, and supplies economically.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly stand or sit for prolonged periods.
• Communicate with others to exchange information.
• Repeat motions that may include wrists, hands, and/or fingers.
• Absorb and assess the accuracy, neatness, and thoroughness of the work assigned.
• Move about to accomplish tasks or move from one worksite to another.
• Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like.
• Move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions.
• Lift and place objects up to 25 lbs.
• Operate machinery or power tools.
• Operate motor vehicles and/or golf carts.
• Identify and inspect objects.
• Be able to work overtime, weekends, night hours (emergencies).
• Work in small and/or enclosed spaces.
• Traverse flat and non-flat terrain.
• Work in extremely low or high temperatures.
• Work in outdoor environments such as precipitation and wind.

Education/Experience

• High School Diploma or Equivalent.
• Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.

Skills

• Understanding of onsite software functions.
• Basic computer skills.
• Knowledge of Fair Housing Laws and OSHA requirements.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses, when applicable.
• Paid sick days.
• Company holidays.

Pay

$23.40 per hour

Schedule

Full-time position