Assistant Community Manager

About the Role

The Assistant Community Manager is responsible for overseeing the everyday operations and financial functions of the housing community under the supervision of the Community Manager. This role plays a vital part in rent collection and delinquency management to optimize the property's financial position. The Assistant Community Manager will also manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager.

Responsibilities

• Financial Management:
  • Post all payments and income from applicants, current and non-current residents accurately and timely.
  • Process and reconcile daily account receivables.
  • Monitor and follow up on bad debt, including late notices, resident and guarantor contact, and eviction filings.
  • Help meet budgeted revenues, expenses, and Net Operating Income.
  • Post all charges to resident accounts, including utility bill-backs where applicable.
  • Handle end-of-month closing procedures and reporting.
  • Maintain accurate records and audit resident files.
  • Walk units, post move-out charges, statements, and security deposit refunds.
• Personnel Management:
  • Ensure regular onsite attendance.
  • Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
  • Ensure staff effectiveness through ongoing training and compliance with Asset training benchmarks.
  • Promote harmony and quality job performance through support and leadership.
  • Ensure staff compliance with company policies and procedures.
• Strategic Leasing Management:
  • Ensure effective leasing techniques, follow-up procedures, lease signing, and accurate reporting.
  • Implement marketing strategies from the annual marketing plan.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, promotions, newsletters).
  • Show, lease, and move in prospective residents effectively.
• Administrative Management:
  • Manage customer service and monitor maintenance request responsiveness.
  • Maintain property appearance and ensure timely repairs.
  • Assist with supervision of business functions related to operations.
  • Utilize property resources, equipment, and supplies economically.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred.
• Two years of experience in the housing industry or one to two years of related experience and/or training.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

The role requires prolonged standing or sitting, communication, repetitive motions, and occasional physical tasks such as ascending/descending ladders, lifting up to 25 lbs, operating machinery, and working in various environments, including outdoor conditions and confined spaces. The employee must be able to work overtime, weekends, and night hours for emergencies.

Pay

Salary Range: $21 per hour to $22 per hour

Benefits

Comprehensive total rewards package, including medical, dental, vision, life, accidental, and disability insurance, 401K with employer matching, commission and performance bonuses (when applicable), paid sick days, and company holidays.