Assistant Community Manager

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities across the US. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is known for its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities.

About the role

The Assistant Community Manager oversees, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. This role plays a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Financial Management
  • Post all payments and income received from applicants, current residents, and non-current residents accurately, timely, and efficiently.
  • Process and reconcile daily all account receivables.
  • Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
  • Help the property meet budgeted revenues, expenses, and Net Operating Income.
  • Post all charges to resident and non-current resident accounts, including bill back of utilities where applicable.
  • Perform all end-of-the-month closing procedures and reporting.
  • Maintain accurate and organized records; audit resident files to ensure accuracy.
  • Walk units and post all move-out charges, statements, and security deposit refunds.
• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff.
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Promote harmony and quality job performance of staff through support and effective leadership.
  • Ensure staff compliance and consistency with Company policies and procedures.
• Strategic Leasing Management
  • Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, and signing/documentation of leases and reporting systems are accurate and up to date.
  • Implement marketing strategies and systems put in place by the annual marketing plan.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
  • Effectively show, lease, and move in prospective residents.
• Administrative Management
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular property inspections and tours).
  • Assist with supervision of all business functions related to operations.
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service).

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years of experience in the housing industry; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, often standing or sitting for prolonged periods.
• Frequently required to communicate with others to exchange information and repeat motions involving wrists, hands, and/or fingers.
• Frequently required to move about to accomplish tasks or move from one worksite to another.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like.
• Occasionally required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces.
• Occasionally required to work in an overhead position and reach, adjust, or move objects of up to 25 lbs in all directions, lift and place objects up to 25 lbs.
• Occasionally required to operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects.
• Required to work overtime, weekends, night hours (emergencies), in small and/or enclosed spaces, traverse flat and non-flat terrain.
• Required to work in extremely low or high temperatures, outdoor environments such as precipitation and wind, and be exposed to hazardous chemicals.

Pay

Salary Range: $20 per hour to $23 per hour. A variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. The offer is dependent on the facts associated with each specific individual’s relevant experience for the role. Additional compensation includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays.