Assistant Community Manager

About the role

The Assistant Community Manager reports to the Community. In this role, you will play a vital part in overseeing the daily operations and management of our multi‑family property. Your responsibilities will focus on maintaining resident satisfaction, coordinating leasing activities, and ensuring the property's smooth functioning.

Values

• Respect: Treat people with courtesy and kindness, valuing inclusion and diversity.
• Accountability: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• Integrity: Act with honesty, honor, and transparency in all activities.
• Service: Be socially conscious, proactive thinkers, committed to improving well‑being.
• Excellence: Strive for excellence, adapt, innovate, and exceed expectations.

Responsibilities

• Leadership: Apply creative sales strategies to motivate leasing consultants and achieve occupancy goals; recruit, coach, motivate, and develop a highly skilled team; provide leadership, guidance, and mentorship to the property management team; collaborate with various departments to ensure effective property operations.
• Resident Relations: Assist in leasing activities, including property tours, application processing, and lease execution; build and maintain positive relationships with residents, addressing needs and concerns promptly; coordinate maintenance and repair requests, ensuring timely issue resolution.
• Financial Management: Assist in budgeting, financial reporting, and expense tracking to achieve property financial goals; maintain accurate and up‑to‑date financial records and documentation; provide administrative assistance, including lease document preparation and background checks; support rent collection, track delinquencies, and coordinate lease renewals.
• Marketing and Outreach: Contribute to marketing efforts by creating and promoting property‑specific materials and social media updates; participate in outreach activities to attract potential residents and maintain high occupancy rates.
• Vendor and Partner Relationships: Collaborate with external vendors, contractors, and partners to ensure high‑quality services and timely repairs.
• Compliance and Regulations: Ensure compliance with property management policies, fair housing laws, and relevant regulations; stay informed about changes in property management laws and regulations.