Assistant Community Manager

About the role

The Assistant Community Manager reports to the Community. In this role, you will play a vital part in overseeing the daily operations and management of our multi‑family property. Responsibilities focus on maintaining resident satisfaction, coordinating leasing activities, and ensuring the property's smooth functioning.

Values

• Respect: Treat people with courtesy and kindness, valuing inclusion and diversity.
• Accountability: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• Integrity: Act with honesty, honor, and transparency in all activities.
• Service: Be socially conscious, proactive thinkers, committed to improving well‑being.
• Excellence: Strive for excellence, adapt, innovate, and exceed expectations.

Responsibilities

• Apply creative sales strategies to motivate leasing consultants and achieve occupancy goals.
• Recruit, coach, motivate, and develop a highly skilled team.
• Provide leadership, guidance, and mentorship to the property management team.
• Collaborate with various departments to ensure effective property operations.
• Resident Relations:
  • Assist in leasing activities, including property tours, application processing, and lease execution.
  • Build and maintain positive relationships with residents, addressing needs and concerns promptly.
  • Coordinate maintenance and repair requests, ensuring timely issue resolution.
• Financial Management:
  • Assist in budgeting, financial reporting, and expense tracking to achieve property financial goals.
  • Maintain accurate and up‑to‑date financial records and documentation.
  • Provide administrative assistance, including lease document preparation and background checks.
  • Support rent collection, track delinquencies, and coordinate lease renewals.
• Marketing and Outreach:
  • Contribute to marketing efforts by creating and promoting property‑specific materials and social media updates.
  • Participate in outreach activities to attract potential residents and maintain high occupancy rates.
• Vendor and Partner Relationships:
  • Collaborate with external vendors, contractors, and partners to ensure high‑quality services and timely repairs.
• Compliance and Regulations:
  • Ensure compliance with property management policies, fair housing laws, and relevant regulations.
  • Stay informed about changes in property management laws and regulations.