Assistant Community Manager - Alta Wyatt

About the Role

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

Responsibilities

• Completes daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and payments, preparing bank deposits, reconciling accounts, and processing invoices and payables.
• Operates property management software (Yardi/OneSite) by entering required fields, updating, and backing up data to ensure system integrity.
• Reviews resident files and accounting records to determine unpaid fees, communicates with residents regarding balances, implements collection procedures, and enforces leases to maximize revenue.
• Reviews and submits invoices for payment, reconciling work performed, obtaining approvals, coding charges, and managing vendor communication.
• Follows eviction procedures, including providing notices, representing the community in court, and processing move-outs according to lease terms and legal requirements.
• Promotes resident satisfaction by addressing complaints, questions, and requests promptly.
• Acts as on-site supervisor in the Community Manager's absence, organizing work, coordinating maintenance, and managing community operations.
• Assists in managing client relationships by meeting with owners, providing updates, and responding to requests.
• Supports leasing and marketing by greeting prospects, showing units, closing leases, and assisting with applications.

Qualifications

• Bachelor’s degree in Business Management, Communications, or related field preferred.
• 1-3 years of relevant experience in property management, sales, marketing, and customer service.
• Understanding of lease terms, enforcement, and collections.
• Excellent communication skills, detail-oriented, self-motivated, and able to work independently and collaboratively.

Skills

• Proficiency in property management software (Yardi, OneSite, Entrata) and MS Office (Internet, word processing, spreadsheets, databases).
• Valid driver’s license for golf cart operation on property.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance.
• Low-cost employee Medical coverage for employee-only plans.
• Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 holidays, and birthday off after 1 year.
• Onsite housing discount (subject to availability).
• 6-Week Paid Sabbatical after 10 years (and every 5 years thereafter).
• 401(k) with Company Match up to 6% after 6 months.
• Paid Parental Leave and $10,000 Fertility Benefit reimbursement.
• Employee Assistance Program and additional insurance options.

Property Name: Alta Wyatt
Location: Durham, NC
Property Type: Mid-Rise
Stage: Lease Up
Unit Count: 312
Schedule: Monday-Friday + rotating weekends
Pay: $23.00 - $25.00 per hour