Assistant Community Manager - Affordable Housing

About the role

A tenant calls at 9 a.m. to dispute a lease renewal notice. By 10, you're pulling EIV records for an interim recertification. By noon, you're in Yardi creating a purchase order so the maintenance crew can finish a work order before a move-in tomorrow. That's Tuesday. Wednesday looks different, but it's equally full. The Assistant Community Manager role sits at a Fairstead affordable property in Sharpsville, Pennsylvania, and touches nearly every layer of daily operations. You'll work alongside the Property Manager to keep the community in compliance with HUD's 4350.3 Handbook, which means recertifications (annual and interim), preparation for REAC reviews and Management and Occupancy Reviews, and ensuring LIHTC compliance stays airtight. When lease violations arise, you document them and coordinate with the in-house legal team. When eviction proceedings are necessary, you're involved in that process too. On the financial side, you're tracking arrears regularly and following up with residents according to company policy. Rent collection, posting, and daily deposits fall within your oversight. Purchase orders go through Yardi, and accounting transactions run through you. Responsiveness is taken seriously here: calls and emails get returned within hours, never more than 24. The resident-facing part of this role carries real weight. Affordable housing residents often have fewer alternatives and higher stakes when something goes wrong. Responding to complaints and service requests promptly, flagging move-ins and move-outs, and coordinating with the maintenance team are all daily rhythms. The lease renewal program is also yours to oversee, which connects directly to occupancy stability and the community's overall performance.

Responsibilities

• Pulling EIV records for interim recertifications
• Creating purchase orders in Yardi for maintenance crew to finish work orders before move-ins
• Tracking arrears and following up with residents per company policy
• Overseeing rent collection, posting, and daily deposits
• Returning calls and emails within hours (never more than 24)
• Responding to resident complaints and service requests promptly
• Flagging move-ins and move-outs
• Coordinating with the maintenance team
• Overseeing the lease renewal program to support occupancy stability
• Documenting lease violations and coordinating with the in-house legal team
• Participating in eviction proceedings when necessary
• Ensuring compliance with HUD 4350.3 Handbook (annual and interim recertifications, REAC reviews, Management and Occupancy Reviews, LIHTC compliance)

Requirements

• At least two years of experience in affordable housing leasing or property management (subsidized experience matters)
• Working knowledge of EIV, Yardi, and RealPage
• Comfort with HUD regulatory frameworks, recertification processes, and compliance reviews

Skills

• Strong written and verbal communication skills across a range of audiences
• Proficiency in Microsoft Office
• Familiarity with the local residential market in western Pennsylvania
• Ability to hold firm on compliance requirements while treating residents with genuine respect