Assistant Community Association Manager

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Community Manager Assistant to support our community management initiatives.

Benefits

• Medical, dental, and vision insurance
• 401k
• Disability insurance
• Support with wellness and development initiatives
• Designated Great Place to Work for six consecutive years
• Many locations awarded as Best and Brightest

Responsibilities

• Act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.
• Assist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.
• Help curate and maintain social media platforms to promote community events, share updates, and engage with residents online.
• Collaborate with the Community Manger to ensure effective communication channels between residents, management, and other stakeholders.

Requirements

• High School Diploma or GED
• Minimum one year experience in customer service
• Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Proficient knowledge of customer service best practices and conflict resolution techniques
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to prioritize, manage time, and meet deadlines
• Ability to interpret verbal and/or written instructions at a proficient level