Assistant Coffee House Manager - North End Market HIVB

Position Overview

We are looking for a dedicated and energetic Assistant Café Manager to lead our team. You will assist the Cafe Manager in overseeing daily operations, motivating staff, and driving sales. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering extraordinary guest experiences.

Key Responsibilities

• Operations & Guest Experience

• Assist in managing daily cafe operations, ensuring smooth workflow and maintaining quality standards.
• Act as the floor leader, ensuring customers are greeted warmly and their orders are fulfilled quickly and accurately.
• Resolve customer complaints promptly and professionally to ensure high satisfaction.
• Enforce all health, safety, and sanitation regulations across all shifts.
• Flexibility to work all stations in the store, including barista, cashier, food expo, dishwasher, and food prep.

• Team Leadership & Development

• Help recruit, hire, and onboard new baristas and cafe staff.
• Train employees on drink preparation, equipment usage, and company service standards.
• Maintain staff performance, provide constructive feedback, and keep the team motivated.
• Ensures all staff is following company guidelines. Comfortable carrying out disciplinary action when necessary
• Maintains sales to make adjustments to staffing when necessary

• Able to fill in for Manager in their absence, including:
• Inventory: ordering and keeping track of product and disposables to ensure maximum sales and availability
• Assist with cash handling duties, including processing payments, completing registers.
• Able to schedule, ensuring appropriate coverage during both peak and slow times
• Able to make timeclock adjustments to ensure payroll is accurate

Qualifications & Requirements

• Experience

• 1–2 years of previous management or supervisory experience in a cafe, restaurant, or retail environment.

• Skills

• Hands-on experience with professional coffee/espresso machines, grinders, and POS systems.
• Strong leadership, math, and communication skills.

• Knowledge

• Sound knowledge of food health and safety regulations. (Food Safety Manager Certification preferred).

• Availability

• Must be able to work a flexible schedule, including early mornings, weekends, and holidays.

• Attitude

• Enthusiastic, positive, upbeat, and capable of solving problems on the fly.

Benefits & Perks

• 401k

• Paid time off

• Health, life, dental, and vision insurance

The pay range for this role is:

• 19 - 21 USD per hour (Holiday Inn VA Beach North)

Food & Beverage

• Virginia Beach, VA