Assistant Closing Manager Full Time

About the role

The Assistant Closing Manager plays a critical role in ensuring the smooth operation of the club, leading the recovery, utility, and perishable departments, and supporting member engagement.

Responsibilities

• Own end-of-day execution: Oversee recovery, utility, and perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open.
• Lead by presence: Actively walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Maintain GOLD Standards through close: Guarantee a Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience is delivered until the last Member exits the building.
• Ensure full-functioning departments through closing: Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final Member transaction.
• Support Member issue resolution: Personally resolve or escalate Member concerns during closing to ensure satisfaction and timely service recovery.
• Drive in-stock and freshness: Monitor evening inventory levels, product rotation, culling, and merchandising execution, with a focus on perishable departments.
• Maintain sanitation standards: Confirm completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols to uphold cleanliness and compliance.
• Lead Recovery team productivity: Coach Recovery and Utility Clerks to ensure efficient task execution and appropriate zone coverage during closing.
• Utilize tools effectively: Leverage Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department-level reporting to validate execution and drive efficiency.
• Support audit readiness: Ensure all sanitation, cold chain, and safety checklists are completed daily and documentation is fully compliant with audit standards.
• Maintain equipment functionality: Identify and escalate issues with compactors, refrigeration units, and cleaning equipment to avoid disruptions in operations.
• Coach onboarding and certifications: Reinforce ServSafe, PPE compliance, and department-specific training during onboarding and ongoing development of team members.
• Drive improvement in underperforming areas: Actively support bottom quartile departments by ensuring follow-through on action plans and daily execution standards to close performance gaps.
• Collaborate cross-functionally: Partner with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads to improve closing routines and enhance the overall member experience.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with company initiatives and product liability protocols.
• Perform other duties as assigned: Provide operational support outside primary scope as directed by club leadership.
• Operate safely and efficiently: Follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.

Qualifications

• Valid ServSafe Food Safety Certification required and must be maintained in good standing.
• In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.

Skills

• Strong business acumen through strategic thinking and data-driven decision-making.
• Leadership competencies and acting as a champion for growth.
• Effective communication and providing teams with the information, direction, and support needed to succeed.
• Fostering collaboration, providing clear direction, and holding team members accountable.
• Setting clear expectations, following up consistently, and driving execution.
• Developing talent and team through collaboration, coaching, and empowerment.
• Displaying strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.
• Fostering inclusive relationships that support a collaborative and respectful team environment.
• Supporting team development through training, feedback, and on-the-job coaching.
• Promoting strategic thinking, ethical decision-making, and inclusion.
• Fostering open communication and team trust.
• Recognizing and retaining top talent.
• Ensuring daily execution of GOLD Member Standards are met and reinforcing key service behaviors.
• Maintaining Club Standards: Consistently Delivering GOLD Standards in your club.
• Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
• Acquiring a deep knowledge of key metrics and reporting for total club and department performance.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.