Assistant Clinical Office Manager

Patient Care & Customer Service

• Greet and welcome patients in a positive, professional, and caring manner.
• Consult patients on treatment options provided by the clinical team.
• Verify insurance coverage, ensure collection of co-payments, and address billing questions.
• Work collaboratively with dental team members to ensure the delivery of exceptional patient care.
• Provide superior customer service at all times, maintaining a non-judgmental and supportive demeanor.
• Ensure prompt setup and accurate maintenance of new patient accounts in the practice management system.
• Oversee patient scheduling, appointment confirmations, and follow-ups to ensure a full and efficient schedule.
• Maintain the sterilization area; ensure testing logs are completed.
• Review operational data and clinic performance metrics; recommend improvements based on findings.
• Process insurance payments, submit claims, and follow up on denials, appeals, and additional documentation requests.
• Ensure timely collection from patients and insurance providers.
• Follow established company policies related to collections and revenue cycle management.
• Post payments promptly and accurately in accordance with company standards.
• Reconcile daily deposits and credit card processing, ensuring balance and accuracy.

Supervision & Development

• Support recruitment, onboarding, training, and ongoing development of team members.
• Absorb and provide regular coaching and developmental feedback during the performance management process.

Operational Support

• Monitor and maintain the sterilization area.
• Support a culture of accountability, teamwork, and high-quality patient outcomes.

Qualifications

• Associate degree in healthcare administration, business, or related field.
• Education and related work experience can be considered in lieu of associate degree.
• Bachelor's Degree in healthcare administration, business, or related field preferred.
• Three (3) years' experience in dental or healthcare administration.
• Prior supervisory experience preferred.
• Proficient or the ability to become proficient within 90 days in dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
• Proficient in Microsoft Office Suite.
• Effective communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrated analytical thinking and data-driven decision making.
• Excellent organizational skills and attention to detail.