Assistant, Clinical Administrative

Job Type: Full-time

Description

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front‑office administrative responsibilities as outlined below. The health center front‑office is a high‑intensity, fast‑paced environment, with critical impact on health center efficiency.

Duties & Essential Job Functions

• Understanding of what it means to be a Federally Qualified Healthcare Center Look‑Alike (FQLA)
• Understanding of what it means to be a Patient Centered Medical Home (PCMH)
• Understanding of what it means to be recognized as a National Committee for Quality Assurance (NCQA) participant
• Understanding of what it means to be a participant in an Accountable Care Organization (ACO)
• Schedule patient appointments and follow‑up visits
• Register patients and capture patient demographic information needed for the annual UDS report
• Comply with Red Flag Rules for photo identification
• Intake and check‑out of patients
• Manage patient information in the Electronic Health Records (EHR) system
• Understand multiple insurance dynamics, including copays, coverage, and navigation
• Verify insurance information from patients
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Ensure copays are collected at the time of visit
• Perform cash account management activities
• Provide self‑pay patients with options to pay for services
• Obtain Medicare ABN for non‑covered services
• Ensure patients understand health center resources and available programs, such as sliding fee discount program, Good Faith Estimate (GFE), outreach & enrollment programs, and language services
• Provide after‑hours coverage
• Ensure compliance with the availability and location of SDS binders and 990 binders for all TWC entities
• Understand role and responsibilities in an emergency to help coworkers and patients to safety
• Scan patient records into the EMR
• Create triages within the EMR system
• Mail and receive new patient information packets
• Answer and return phone calls
• Switch phones to night/weekend service
• Always adhere to all HIPAA rules and regulations
• Participate in rotation of extended access hours, including late nights, weekends, and holidays
• Provide cross‑coverage of other locations and service lines for continued support and access for patients
• Perform other duties as assigned

Requirements

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy‑in and experience working in the EOS® model (strongly preferred)
• Mission‑oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Minimum qualification: High School Diploma/GED
• Previous front‑office experience (1–2 years) in a high‑volume medical practice (desirable)
• Bilingual ability (highly desired)
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detail‑oriented responsibilities
• Ability to maintain strict confidentiality
• Proficient computer skills
• Proven proficiency with technology and EMR workflows by the end of orientation
• Reliability and punctuality
• Strong attention to detail
• Capability to perform effectively in a fast‑paced environment with many changing priorities
• Professional and customer‑service oriented to deliver quality, excellent care
• Ability to work independently and as part of a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule