Assistant Center Director

Planned Parenthood California Central Coast (PPCCC) is an equal opportunity employer, we welcome all applicants regardless of their race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military or veteran status, and all other protected categories by applicable law. PPCCC is a trusted provider of high-quality, affordable reproductive health care along California’s Central Coast. Each year, PPCCC provides 28,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations. PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection. JOB SUMMARY: In conjunction with Center Director, implement optimal patient flow by providing or assuring flow facilitation on a daily basis that helps meet productivity performance benchmarks, reduce patient wait times (60 minutes or less) and encourages a positive patient experience at PPCCC. Provides leadership to enhance effective and efficient operations to achieve health center goals. ESSENTIAL FUNCTIONS: Continuously monitor and prioritize patient wait time. Ongoing triage of Health Center patient and staff workflow by utilizing patient tracking and cycle time toolsMonitor and minimize wait times. Constant communication with patients related to wait time. Offering options to patients and adjusting services as necessary to facilitate excellent patient experienceContinuously monitor and adjust staff schedules and daily assignments to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfactionPromote continuous communication between front, back and licensed staff to create and maintain a teamwork approachAssure daily communication with Call Center to expand schedules when necessary for walk-in availability and other appointment changes neededIncorporates EHR into effective flow managementEnsure exam rooms and supply stations are consistently well stockedPost and communicate daily assignmentsParticipate and lead daily team brief and debrief sessions. Support Center Director in training, monitoring, coaching and evaluating staff members. Assist the Center Director with assessment of staff training needs and evaluate staff performance. Ensures adequate staff is trained to provide flow facilitationBecome primary staff resource in the absence of the Center DirectorAssume any front or back office duties as necessaryEnsure compliance with infection control, safety and emergency guidelinesAssume responsibilities relating to revenue collection, cash handling, patient donations and end of day batch posting & reportingImplement policy decisions, convey information to all staffBe a resource and provide support to Health Center staff as necessaryCommunicate inventory needs to Center DirectorOther duties as assigned by the Center Director SUPERVISORY RESPONSIBILITIES: In collaboration with the Center Director provides feedback on non-licensed staff regarding competency and personnel issues. Provide direct supervision and assistance with scheduling, task delegation and coverage planning. Deliver hands-on coaching and on-the-job training to improve performance and offer constructive feedback, document employee progress toward performance goals. Handles direct supervision of ALL clinical staff in the absence of the Center Director. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2-3 years’ experience working in a Planned Parenthood health center or equivalentKnowledge of reproductive health careSkills necessary include: organization, computer skills, including Word and Excel, strong written and verbal communication skills, a sense of responsibility and high level of motivationAbility to maintain composure under stressKnowledge of community desiredAbility to multi task, solve problems, function as a leader, work independently and as a member of a teamFlexibility in working hours, including ability to work evenings and weekendsAbility to travel as neededMust have own reliable transportationExcellent communication and listening skills EDUCATION and/or EXPERIENCE: High School diploma, or equivalentExperience with Nextgen Practice Management Application is desirableExcellent verbal, written, listening, and presentation skillsAbility to research and gather informationValid California Driver’s license and appropriate insurance;Must routinely and regularly observe Universal Precautions for blood-borne pathogensOther duties as requested Planned Parenthood California Central Coast’s (PPCCC’s) compensation philosophy supports the organization’s mission, vision, and values. Each position has a salary based on market value and the organization’s pay levels. The starting salary for this position is $39.24/hour with an opportunity for an increase after six months of employment. As part of our commitment to pay equity, PPCCC does not negotiate salaries. Pay Differential: $1.00/hour bilingual Spanish/English differential pay is offered upon passing the language assessment test.