ASSISTANT CASE MANAGER-CASE AIDE

About the role

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. Working for DCS is more than a job – it’s a mission‑driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team passionate about child welfare and committed to serving with integrity, compassion, and accountability.

Responsibilities

• Support children and families under the direction of a Case Manager
• Provide direct services in Department of Child Safety programs
• Transport clients and ensure proper use of child safety seats
• Schedule appointments and coordinate services
• Supervise parent‑child visits
• Refer clients to community resources
• Attend court hearings and required meetings
• Document client interactions and activities
• Provide general case management and clerical support

Requirements

• Valid driver’s license and a satisfactory 39‑month driving record
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Compliance with the Electronic Employment Eligibility Verification Program (E‑Verify) for newly hired State employees
• Driver’s license requirements (as an essential function of the job to conduct State business)

Qualifications

High School Diploma or GED.

Skills

• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members
• Demonstrate compassionate communication and active listening when supporting families during sensitive situations
• Use attention to detail when completing clerical tasks such as data entry, file maintenance, and document preparation
• Collaborate effectively with case managers, supervisors, and service providers as part of a team‑centered approach
• Utilize Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work
• Safely transport children to appointments while maintaining compliance with driving and safety requirements
• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

Benefits

• Comprehensive medical, dental, and life insurance options
• Supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Pay

Salary: $17.34/hourly. After four years of successful service, eligible for promotion to the DCS Specialist Trainee position ($21.70/hour).

Schedule

May be required to work outside of regular hours, including weekends, holidays, and overtime.