Assistant Café Manager

Brass Bird Coffee & Kitchen – Carpinteria, CA Starting pay: $23 per hour plus tips Brass Bird Coffee & Kitchen is looking for a warm, dependable and hands-on Assistant Café Manager to help lead our Carpinteria café. This position is ideal for someone who genuinely enjoys hospitality, works well in a fast-paced environment and knows how to keep a team focused while ensuring every guest feels welcomed and cared for. The Assistant Café Manager will work closely with the Café Manager to support daily operations, lead the floor and maintain Brass Bird’s standards for service, cleanliness, food and beverage quality, and hospitality. This is an active, floor-based position that requires jumping in wherever needed to keep the café running smoothly. Primary Responsibilities Support the Café Manager with daily operations and administrative tasksLead the café floor and help keep service organized, efficient and welcomingSet the tone for exceptional customer service and genuine hospitalityGreet guests, build customer relationships and ensure guests leave happyRespond to customer concerns, resolve complaints and promptly correct order or service errorsDirect employees during shifts and make sure everyone remains productive and on taskEnsure employees follow recipes, service procedures and company standardsMonitor food and beverage quality, presentation and consistencyHelp maintain a clean, organized and well-stocked caféMake sure opening, closing and shift checklists are completed properlyMonitor employee meal and rest breaks and help ensure they are taken on timeSupport employee training, coaching and ongoing developmentCommunicate staffing, service, maintenance and operational concerns to the Café ManagerStep into barista, cashier, runner or other floor positions when necessaryHelp create a positive, respectful and team-oriented workplaceAssist with other café responsibilities as needed Qualifications Previous café, restaurant or hospitality experience requiredPrevious shift-lead or supervisory experience strongly preferredA genuine commitment to excellent customer service and hospitalityStrong communication, organization and problem-solving skillsAbility to lead respectfully, provide clear direction and hold employees accountableAbility to remain calm and professional when resolving customer or employee concernsDependable, punctual and comfortable taking initiativeAble to prioritize multiple responsibilities in a fast-paced environmentAvailable to work a flexible schedule, including early mornings, weekends and holidays as neededComfortable standing for extended periods and performing the physical duties of a busy café positionFood safety certification or willingness to obtain certificationSpanish-speaking ability is helpful but not required Compensation Starting wage of $23 per hourEligible to participate in the tip pool; tips currently average approximately $10 per hour, although tips vary and are not guaranteedOpportunities for growth and advancement within Brass Bird Coffee & Kitchen About Brass Bird Coffee & Kitchen Brass Bird Coffee & Kitchen is a locally owned café focused on thoughtfully prepared food, quality coffee and warm, genuine hospitality. We believe guests remember how we make them feel, and we are looking for a leader who will help us maintain a welcoming environment for both our customers and our team. To apply, please submit your résumé along with a brief introduction describing your hospitality and leadership experience.