Assistant Bursar (Full-time/Onsite Position)

About the Role

The Assistant Bursar is the second senior administrative official serving as custodian of institutional funds in the Office of Student Accounts. Under the direction of the University Bursar, this position assists with oversight of technical functionality, policy, and procedure associated with Student Financials to meet time-sensitive deadlines with accuracy, efficiency, and professionalism while providing optimal customer service to all constituents.

Responsibilities

• Assist the Bursar with maintenance and development of Student Financials’ systems design to enhance business processes and connect with the Department of Institutional Technology (e.g., PeopleSoft, TouchNet, Bank Mobile, Workday).
• Oversee Student Accounts data processing to promote optimal functionality, including student invoicing, accounts reconciliation, student account analysis, and data integrity.
• Respond to inquiries and complaints from constituents, resolving inconsistencies guided by applicable policy.
• Oversee the collections process with the Central Collection Unit (CCU) of Maryland and third-party cohort invoicing, including placement, group management, and data integrity.
• Exercise sound judgment based on a thorough understanding of operating policies, regulations, and guidelines, ensuring compliance with institutional, state (USM), and federal requirements.
• Help lead high-performing teams within the Office of Student Accounts and assist with supervising staff and day-to-day office operations.
• Assist with training staff in the Office of Student Accounts and University Central Cashiers.
• Support the University Cashier as needed and organize coverage during their absence.
• Develop and implement metrics to improve work quality and operational efficiency.
• Collaborate with Financial Aid, Registrar, Admissions, Housing, Auxiliary, Wellness Center, and Enrollment Management to ensure timely and accurate application of charges and payments.
• Triage system errors, troubleshoot solutions, and correspond with the Department of Information Technology as necessary.
• Manage the daily integrity of students’ accounts for current and former students.
• Assist with Student Account inquiries and complaints, resolving issues in a timely manner.
• Apply Student Financials PeopleSoft functionality and knowledge daily.
• Oversee student account refunds, verify calculations in accordance with Title IV monies, and process timely refunds weekly (batches processed frequently during aid disbursement periods).
• Maintain a general knowledge of financial aid, student records, and admissions functionality in relation to Student Financials practices.
• Exercise knowledge of 1098-T tax forms, manage communication to account holders, and assist with exporting data files to vendors.
• Reconcile, research, and resolve cashier’s payment issues.
• Act as an office liaison for responding to legislative, state, and other audit inquiries.
• Monitor the Student Accounts Office email inbox for response time and manage the Virtual Appointment schedule and coverage.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in Accounting, Business, Computer/Business Systems, or a related discipline.
• At least 1 to 3 years of relevant experience, preferably in Student Finance or Accounts Receivable.
• At least 2 years of experience using PeopleSoft or a similar ERP system.

Preferred Qualifications

• 5 years of experience in the higher education industry with PeopleSoft knowledge or applicable systems-driven technological experience.

Skills

• Good analytical skills.
• Proficient in MS Word and Excel.
• Knowledge of internal control procedures.
• Ability to apply operating policy and regulatory guidelines.
• Competency with computer skills application and business systems analysis.
• Attention to detail while multitasking.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent organizational, time management, and communication skills.
• Ability to work effectively with minimal supervision.
• Demonstrated policy- and system-driven judgment and problem-solving in all job tasks.
• Ability and willingness to work in a team setting with a professional demeanor.

Benefits

• Medical, dental, prescription, long-term disability, accidental death and dismemberment insurance, and life insurance.
• Paid time for sick leave, annual leave, and personal leave.
• 12 paid holidays per year.
• Tuition remission.
• Employer-funded pension and supplemental retirement accounts.

Pay

$75,000 - $80,000 per year.