Assistant Branch Services Manager

About the role

The Assistant Branch Services Manager position at Johnstone Supply - The Founders Group is a full-time opportunity designed for someone who can assist in managing branch operations to meet sales, profitability, and customer perception goals in the local market.

Responsibilities

• Works with branch manager to establish, communicate, and model performance expectations of all branch team members.
• Makes sure these expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as necessary.
• Affords annual formal staff reviews and informal coaching throughout the year.
• Ensures team members are updated and knowledgeable about branch operations and the company as a whole by participating in regular meetings and providing information and status reports.
• Hires and recruits candidates within established processes and guidelines.
• Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training.
• Develops employees for promotion opportunities.
• Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation, and cross-training employees to fill in when needed.
• Provides a safe working environment by communicating safety rules, observing and coaching employees in complying with safety rules, removing safety obstacles, complying with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS, and ensuring all equipment is maintained and operated in a safe manner, including the training and certifications of employees designated to operate equipment.
• Ensures compliance at the branch level with all company employment policies and applicable state and federal employment laws.
• Participates in establishing and implementing sales and profitability goals for the branch.
• Develops and implements operating plans and budgets to meet goals.
• Maintains performance against goals and takes corrective action where necessary.
• Manages product pricing to meet profitability targets by reviewing costs, pricing decisions, and taking corrective action where necessary.
• Monitors branch inventory to ensure security, accuracy, ability to meet customer product requirements as well as branch turns goals.
• Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
• Manages warehouse and delivery operations, including receiving, labeling and put-away, and order fulfillment.
• Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.
• Ensures the security and proper maintenance of all branch property, equipment and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.
• Controls branch operational costs, including labor, supplies, freight, utilities, etc., to ensure overall branch profitability.
• Balances cash drawer daily and prepares daily bank deposit.
• Provides information and status reports to executives.
• Performs special projects as needed.

Qualifications

• High school diploma or GED; two years’ experience in branch operations management in a wholesale environment; or equivalent combination of education and experience.
• College business degree preferred.