Assistant Branch Manager - Maui Branches

Primary Purpose Of Job

Manages the Branch Service Specialists within the assigned branch. Partners with the Branch Manager to achieve branch goals.

Major Job Accountabilities

• Supervises Branch Service Specialist in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding customer experience.
• Accountable for performance management and ensures that teammates are adhering to ASB operational policies and procedures.
• Partners with the Branch Service Specialist Lead to train and develop new tellers.
• Partners with the Branch Manager to achieve Branch performance goals associated with, but not limited to, Customer Service, Sales, Expense & Loss, etc.
• Affords responsibility for Branch operations in the absence of the Branch Manager.
• Works to build and deepen customer relationships. Identifies product needs and refers customers to other business partners as appropriate.
• Evaluates the Branch’s internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures.
• Provides personalized, in-person education in digital banking solutions.
• Travels between branches for short and long term assignments to provide performance coverage and support based on the business need (Traveling Branch Team only).

Experience Required

• Two (2) years of sales and/or service experience in a financial services firm.

Leadership Experience, Required Skills Or Training

• Working knowledge of bank products, branch operations and banking regulations.
• Excellent customer service/sales skills.
• Excellent verbal, written, interpersonal and leadership skills.
• Able to remain flexible in a fast-paced work environment and adapt to competing priorities.
• Knowledge of and professional experience with bank products is a plus.
• Quantitative skills and passion for data-based decisions.
• Proficiency in the use of Microsoft Office applications is required.

EEO, including disability/veterans

We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!