Assistant Branch Manager II

About the role

The Assistant Branch Manager I/II is responsible for the day-to-day operations of the branch. The Assistant Branch Manager will ensure the branch's success in the Branch Manager's absence. This includes working with employees to ensure exceptional member service is offered, members are educated around SCU products and services, tasks are completed, and the branch runs efficiently.

Responsibilities

• Coach, lead and motivate branch employees
• Lead cross sales of products and services
• Provide training where applicable
• Meet with employees regularly or individually to establish and reinforce sales/service goals
• Develop, plan, and schedule for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery
• Set clear expectations for employee performance and responsibilities, coordinate work and procedures, evaluate progress, and provide feedback
• Ensure branch reports and tasks are completed with accuracy and meet deadlines
• Review and research errors and ensure accountability of those involved as well as recognize training and coaching opportunities
• Input consumer loan applications in accordance with SCU loan policy and federal lending regulations, counsel and advise members on financial situations and cross-sell credit union products and services
• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service
• Investigate member concerns, research and finalize a resolution
• Participate in community activities to promote and market the branch and Scott Credit Union

Requirements

• High school diploma or GED
• Minimum three years of diversified experience working in a customer service environment or a financial institution
• Personal computer experience to include Microsoft Office products, OR; Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

Qualifications

• Passionate about delivering exceptional service
• Skilled at building relationships
• Thrives in a collaborative, people-focused environment

Skills

• Customer service skills
• Team management
• Product knowledge
• Financial advising
• Microsoft Office proficiency

Benefits

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• "Dress for your day" policy
• Career advancement opportunities
• Supportive, team-oriented culture

Pay

Details TBD

Schedule

Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status: Fully on-site at the Fairview Heights Branch.