Assistant Branch Manager II

About the role

The role reports to the Branch Manager and supervises the activities of the branch, including staff. The primary functions include creating positive member and employee experiences, coaching and leading employees, and supporting the growth of the credit union through cross sales activities.

Responsibilities

• Engage with existing and prospective members to create a positive experience that aligns with the organization's values and culture.
• Coach, lead, and motivate branch employees through regular feedback, documented monthly one-on-ones, and training sessions.
• Mentor branch staff to advance their career paths through development and engagement strategies.
• Deepen and retain member relationships through in-person interactions, relationship calls, and referrals to other business lines.
• Ensure meaningful relationships are built through in-branch promotions and community events to increase brand awareness and generate new business.
• Supervise daily operational duties such as compliance, security, branch balancing, control of cash and negotiable items, outage recovery, and general ledger accounts.
• Recognize and address operational and compliance deficiencies, and recommend and implement corrective actions.
• Manage employee and branch schedules to ensure optimal staffing levels and meet member service expectations.
• Review and correct employee time sheets for accuracy and completeness to meet payroll deadlines.
• Obtain and maintain a state-mandated insurance license to quote and bind Personal Lines insurance products and assist in developing strategies to meet quote and issue goals.
• Support the Member Service Center by monitoring call activities and allocating assistance as needed.
• Create a safe and inclusive work environment, solicit diverse ideas, and build positive working relationships.
• Perform other duties as assigned.

Qualifications

• Education: High School Grade or equivalent.
• Creditable Experience: Three years supervisory experience in Retail or Branch Banking environment or comparable management experience.
• Experience/Skills: Leadership experience; ability to coach and develop sales and service excellence; successful record of managing and meeting operational objectives and sales goals; strong verbal and interpersonal communications and personnel management skills; passion for helping people with a dynamic personality and strong desire to learn; ability to thrive in a team environment and promote mutual support with emotional intelligence; must be able to lift 25 pounds.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental, and vision insurance plans with HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization, and critical illness
• Tuition reimbursement
• Generous leave programs including Paid Time Off accrual, Paid Sick Leave, and Paid Holidays

Pay and Schedule

• Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, falling within the range provided.
• Salary Pay Range: 10 $63,233 - $99,908 annually
• Salary Pay Range: 11 $57,484 - $90,230 annually